Customization and Integration

The entire interface of the Techinline service can be easily redesigned to fit your company’s style, and integrated seamlessly into the existing website design. Remove any mention of Techinline altogether by adding your logo, style, fonts, and prompts to the Client Page. Your customers will not even realize that you rely on a 3rd party support product.

Permission-Based Access

Techinline’s technology guarantees protection from any unauthorized access or intrusion to the client’s machine. Our connection process implies that you can perform operations on the remote computer only after being granted the appropriate permission to do so by its user.

Browser-Based Solution

All that is required to start a remote session is a web browser along with an internet connection. As a result, the Techinline service works on any Windows machine, making it a truly self-sufficient browser-based solution. Neither you nor your customers have to worry about installing or downloading any software to use our service.

Easiest Connection Process

The Techinline service offers the easiest and most reliable connection process by enabling users to bypass any downloads, installations, or "back-and-forth" prompts upon launching a session. The only thing which is required is basic knowledge of using a web-browser. As a result, Techinline provides you with an opportunity to offer your services to even the most novice computer users.

2-Way Desktop Sharing

The support specialist can either take full control of the remote machine, or offer full control of his/her own machine to the remote party. All this can be done by simply reversing the operation, which does not even require disconnecting a running session. Expand the application of the Techinline service by exploring new spheres for its everyday use.

Reporting Tool

Easily track the time you spend supporting each customer. Techinline compiles a detailed summary which includes information about all conducted support sessions. The generated report shows session titles, length of connections, and important notes which are added by the support specialist and could prove to be relevant in the future. This information is carefully stored and can be exported into PDF or Excel formats for backup, printing, or official invoicing.

Multi-Monitor Support

Easily provide remote support in an environment with multiple monitors. With the Techinline service, the content of all monitors of the remote user will appear side by wide on your local screen. Switching between monitors is simply performed with a scroll of the mouse, providing you with the ability to comfortably work with a large quantity of data or content.

Firewall/Proxy Transparent

Whether you are facing a complex network access policy or an uncommon internet configuration, the reliability of the Techinline service will not let you down. Techinline’s technology uses HTTPS outbound connections, which require no additional network configuration. As a result, you are able to support customers in any environment, behind any firewalls, proxies, or NAT.

Auto Scroll and Auto Scale

The Techinline service makes any differences in screen resolutions between the two machines irrelevant. Neither the support specialist nor the client needs to configure the monitor’s resolution before the session; all adjustments are performed automatically with simple scrolling or scaling operations. As a result, you are given the freedom to choose which screen output option to use in a particular situation.

File and Clipboard Transfer

Transfer files, images, text, and any other objects from the local computer to the remote computer, and vice versa. This operation is performed by simply Copying the selected object(s) to the clipboard, and Pasting them in the preferred location on either computer.

Instant Messaging Chat

Techinline’s integrated text chat enables a support specialist and the client to communicate in “real time” for the duration of the remote session. Send instant messages back and forth directly through a text chat panel located on the interface of your Techinline account, thereby eliminating the need to use any 3rd party messenger tools.

100% Windows 7 Capable

Techinline is committed to keeping users on top of any new Microsoft developments and releases. Your remote session will not be hampered by any tricky "barriers" encountered on Windows 7, such as User Account Control and Windows Resource Protection. Maintain a high level of control over the latest and most sophisticated machines, while providing the complete range of remote assistance required.