Simple and fast connection to a remote computer

Connect to a remote client in three simple and straightforward steps with the Techinline solution while bypassing any network settings configuration or software installation in the process.

Your clients do not have to enter any numbers on their end – all they need to do is open a webpage and tell you their 6-digit Client ID number.

Access your clients transparently behind firewalls, proxy, NAT

It does not matter where you and your clients are located. Even if the Internet connection uses a Firewall, NAT, or Proxy Server, you will always be able to run a support session and connect to the client’s computer.

Techinline does not require any reconfiguration of network settings.

Designed for maximum security and protection

All communication between the Expert and Client is transmitted through strong and secure HTTPS protocol. Techinline uses industry-standard 256-bit SSL encryption technology to ensure complete security and confidentiality of the support session.

Techinline uses various technologies to deliver the highest level of security to its users. Learn More

Provide your clients with branded support

Integrate the client support page into the design of your own company’s website to deliver a unique customer experience while enhancing your service brand.

Ensure that your customers will request support directly from your website, thereby simplifying the entire connection process. Learn More

Best performance and highest reliability

Techinline’s service is based on a network of communication servers distributed in various regions across the world. This system automatically identifies the optimal connection path between the expert and client and reroutes to another communication server if the original server fails or is disregarded for any reason.

Key Remote Support Features

• Two-way desktop sharing
  Connect to a remote computer screen or share your own screen with a customer.
• Reboot and Automatically Reconnect
  Restart a remote computer without terminating an active support session.
• Restart in Safe Mode
  Restart a remote computer in Safe Mode and automatically continue your support session.
• Drag and Drop File Transfer
  Drag-and-drop files and folders directly to/from the remote desktop window.
• Shared Clipboard
  Share clipboard data (text, images, files, etc.) between your own and customer’s computers.
• Built-in Text Chat
  Exchange instant text messages with the remote client using a built-in live chat.
• Multi-Monitor Navigation
  Easily view and control any number of monitors connected to the remote computer.
• Auto Scroll and Auto Scale
  Conveniently navigate the customer’s screen when its resolution is higher than yours.
• Admin Rights Not Required
  Customer doesn’t require admin rights to run the Techinline app.

• Perform Administrative Tasks
  Install software, change system-wide settings, and perform other tasks that require administrative rights on the remote computer.
• Magnifier Tool
  View a portion of the remote screen with its original resolution in Auto Scale mode.
• Laser Pointer Tool
  Useful for training customers to perform certain tasks on their computer.
• Drawing Tool
  Draw on the remote screen to help the customer understand your instructions.
• Video Session Recording
  Capture active support sessions for auditing and training. Recorded sessions are stored locally on the expert’s computer and can be viewed at any time.
• Session Reporting
  Log your support sessions, create custom notes, and track the time spent supporting your customers.
• Logoff-Logon and Switch User
  Remotely logoff/logon on a customer’s computer to perform various tasks without interrupting the active session.
• Ctrl-Alt-Delete Combination
  Send a Ctrl-Alt-Delete combination to the remote computer to logon or change a Windows password.

Browser-based or Desktop Application

For your convenience, Techinline provides two options to run the Client or Expert application.
Both options are displayed on the application’s start page.

Browser-Based Application

Select this option if you expect to run Techinline on this computer in the future. This will allow you to avoid the downloading step when using Techinline on this computer again.

How it works: add Techinline’s extension to your browser by following simple instructions on the app start page. You may remove the Techinline extension from your browser at any time. Direct links for browser-based apps:

• fixme.it – Client Application
• fixme.it/expert – Expert Application

Desktop Application

Select this option if you do not expect to run Techinline on this computer in the future. Some clients may find it simpler to download and run the desktop application instead of adding a browser extension.

How it works: click a large, green button on the app start page and run the downloaded file. The application will be automatically deleted after the completion of your support session. You may also use the following direct links to run the desktop apps:

• c.fixme.it – Client Desktop Application
• e.fixme.it – Expert Desktop Application