2-Way Desktop Sharing

View and control a remote computer, or share view and control of your own computer with a remote user. This is a valuable asset for any task that requires bi-directional interaction between any two computers.

Customization and Integration

Integrate the client support page into the design of your own company’s website to provide a unique customer experience while enhancing your service brand. Ensure that your customers will request support directly from your website, thereby simplifying the overall connection process.
 

Remote Reboot and Reconnect

Reboot and reconnect a remote computer without interrupting a running support session. Efficiently complete all actions that require a reboot, thereby accelerating task completion.

Browser-Based Solution

All that is needed to establish a connection between a service technician and a remote client is internet access and a web browser. This allows both session participants to be connected from any location or computer in the world without having to download any software or program.

Easiest Connection Process

Connect to a remote client in 3 simple and straightforward steps with the Techinline service, bypassing the installation of any software or configuration of network settings in the process. Start the remote session quickly and easily while feeling confident about being able to provide support to a user with any level of computer experience - even a newbie.

Reporting Tool

Log detailed information about your support sessions, and receive custom-built reports that are easily convertible into PDF and Excel formats with Techinline's reporting tool. Rely on the reporting tool to automatically store data about conducted sessions. Quickly and efficiently generate a comprehensive report of previous connections, which can then be used for billing/invoicing purposes.

Multi-Monitor Support

Simultaneously view and manage any number of monitors connected to the remote computer with Techinline’s native multi-monitor support. Easily obtain transparent view and seamless control of the remote client's multiple monitors without having to manually switch between them or adjust settings.

Firewall/Proxy Transparency

Use the Techinline service to easily establish a reliable connection to the remote client, irrespective of any proxy and firewall configurations in place. Gain instant access to any network or corporate environment without having to perform any time-consuming modifications to its security settings.

Auto Scroll and Auto Scale

The switchable Auto Scale and Auto Scroll modes automatically adjust the view of the remote desktop if its screen resolution is higher than yours, enabling you to conveniently work with any remote computer. Take advantage of an instant adjustment of the remote desktop's higher resolution, thereby avoiding the hassle of using scrollbars or manually configuring the remote screen resolution settings on the client's machine.

File and Clipboard Transfer

Transfer files, folders, and clipboard content from the local computer to the remote computer, and vice versa. This enables transparent and instantaneous exchange of images, documents, text, and any other objects between computers directly through our application.

Instant Messaging Chat

Exchange instant text messages with the remote client directly through the Techinline service interface by using the built-in live chat. Immediately exchange messages via Techinline's integrated live chat, and maintain real-time communication with the client during the support session without resorting to any external means of communication.

Windows 7 Compatible, 64-bit Version

Our application is fully compatible with Microsoft’s latest operating systems, including Windows 7 and Windows 2008 Server, and is available in a 64-bit version.