Instant Messaging Chat

Maintain a “live” conversation with the remote user by exchanging instant text messages directly through the chat panel in your account. Avoid being distracted by unnecessary phone calls or wasting time on finding out which instant messenger tools your clients have installed on their computers.

Receive immediate feedback and share specific information such as serial numbers, product keys, or hardware/software description. Such technical information is often much easier to type than to explain to a remote user over the phone. As a result, you are able to optimize the efficiency of your performance.

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