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 | | Expert screen. Remote Client is connected to the Expert. |
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| Once connected, you may use text chat to communicate with the Client. At this point, you may also choose one of the available Techinline functions: view or take control the remote desktop, or share view or control of your local desktop with the remote user. |
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 | | Expert screen. Reporting Tool. |
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| The Reporting Tool provides detailed logs about all conducted sessions. This information is carefully stored and can be exported into PDF or Excel formats for backup, printing, or official invoicing. |
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 | | Start another session / log out |
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| After the session has been completed, the Expert is asked whether he/she would like to continue working with Techinline by starting another session. Here, you may log out to finish working with the service or log into another Techinline account. |
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 | | My account |
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| The My Account section enables the Expert to manage his/her profile, update personal contact information, redecorate the Page Template, and access the Reporting tool. |
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 | | Standard Client screen. |
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| The Client is provided with the Client ID. It must be communicated to the Expert in order to establish the connection. |
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 | | Client screen. A request for permission to remotely control the desktop is sent to the Client from the Expert. |
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| Now, a Client may accept or decline the operation offered by the Expert. This step guarantees that the Expert will not be able to do absolutely anything without the Client’s consent. |
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 | | Client page template setup screen. |
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| The entire interface of Techinline's Client Page can be easily redesigned in accordance with the appearance of your web site. For detailed information about the available branding options, please read the Customization White Paper. |
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 | | Client box template setup screen |
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| Remove any mention of Techinline altogether by integrating your logo, coloring, fonts, and texts into the Client Box and Client Page. Your clients will not even realize that you rely on a 3rd party support product. |
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 | | Quick instructions for starting the Techinline service in the Internet Explorer browser. |
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| Techinline prompts to install a missing plug-in for the web browser. This enables launching the service in less than 20 seconds. |
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 | | Quick instructions for starting the Techinline service in the Firefox browser. |
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| Techinline offers the easiest and most reliable connection process without any additional security configurations or software downloads. Firefox users get connected in the same easy manner as Internet Explorer users. |
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 | | Remote desktop Launcher |
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| If your client is unable to install the plugin, he/she is offered to use a single-click, stand alone program – Remote Desktop Launcher. It provides the flexibility and reliability to run the service even without the need to install the plug-in. |
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 | | Auto Scroll. The Expert is viewing a Client's desktop remotely. |
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| If the screen resolution is lower than that of the Client’s, the Expert may Auto-Scroll the Client’s desktop. This mode will allow the Expert to carefully work with data on the remote machine while not worrying about missing any areas of the screen. |
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 | | Auto Scale. The Expert is viewing a Client's desktop remotely. |
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| The Auto-scale feature will fit any-sized monitor entirely onto your screen. Once again, you do not have to worry about making any adjustments to the resolution. |
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 | | Drag-and-Drop |
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| Techinline has taken the "drag and drop" technology originally introduced by Microsoft Windows to the next level. Our file sharing does not require the use of any extra panels or menus. Simply drag-and-drop any files or folders directly from your computer to a remote computer, or vice versa, in the same manner as it would done locally. |
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 | | Multi/monitor support |
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| Easily provide remote support in an environment with multiple monitors. With the Techinline service, the content of all monitors of the remote user will appear side by wide on your local screen. |
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