What is Techinline Remote Desktop? Techinline Remote Desktop allows you to host remote desktop sessions reliably and securely. Having a browser and an Internet connection will enable you to connect to the remote computer, display and/or control its keyboard and mouse, communicate through our built-in text chat, while also giving you the ability to share your desktop with the other party. How much does it cost? There are two payment plans: The unlimited plan costs just $30 per month (or $300 per year), and the Pay-Per-Session plan starts at $20 for 5 sessions. For more details on our great offers, please refer to the plans page. What can I do with Techinline Remote Desktop? With Techinline Remote Desktop, you can perform almost any task imaginable, right from the comfort of your own computer. For example, you can: - View remote clients' desktops and enjoy such fine features as desktop auto scroll and full-screen display.
- Run applications on remote computers and use their desktops like you would your own.
- Share your desktop with a remote party so you can hold demo sessions, make presentations, or give on-screen instructions.
- Let the remote party work with your desktop the same way you do with theirs.
How can I use Techinline Remote Desktop? There are plenty of ways that you can use remote access. Here are the most common applications of the Remote Desktop access service: - Technical support/helpdesk service. Remotely assist your customers and users.
- Online product showcases. Help your prospective clients navigate through your offers efficiently, or demonstrate your products live and interactively.
- Collaborate and review documents with your customer. Examine spreadsheets, charts, and slides. Focus on the important data, and simplify complicated documents in real time.
- Get approvals for your design work from customers that are a thousand miles away; show photos, sketches, 3D models, charts, and presentations.
Please visit our Overview section to learn other ways in which you can use our service to help your business. How easy is it to set up and use? All your remote party needs to do is open a link in a browser. (Obviously a Web browser and an Internet connection are necessary to achieve this). Next, the user initiates a small browser add-on with a single mouse click and they are done! At this moment, they will have their Client ID and will be ready to join the remote desktop access session. For the expert, things are not much more complicated. All you need to do is open your browser and go to the Expert's page of the Techinline service, then log in. You are now ready to start working with your users. It's as simple as that! Of course, you may feel the need to adjust some minor session settings, but from the moment you log in, you are able to use the service. Keep in mind that if you try to use the expert's access on a workstation that you have never used our service on before, you'll be prompted to load the small browser add-on and install it with just a single click of the mouse. Please remember that you (nor your remote party) do not have to: - Open any ports or configure your firewall in any way.
- Know any IP addresses or other technical networking details.
- Install any software or drivers on the computer or make your customer/user do so.
Is Techinline Remote Desktop secure? Techinline Remote Desktop is completely secure: - You don't have to open any ports or adjust your network security settings.
- All session and visual data plus keyboard and mouse control are encrypted with 128-bit encryption and are transmitted over SSL connection, the standard for secure Internet communication.
Does Techinline Remote Desktop contain any code other than the remote desktop functionality? Techinline Remote Desktop contains ONLY the code required for remote desktop functionality. - Techinline Remote Desktop does NOT contain any code that is not required for remote desktop functionality.
- Techinline Remote Desktop does NOT collect any personal information or system data from the user's PC or from any other PC in the user's network.
- Techinline Remote Desktop does NOT allow access to the user's PC without his/her explicit permission.
- Techinline Remote Desktop does NOT contain spyware, adware, tracking software, or any other type of unwanted software.
What are the system requirements? Techinline Remote Desktop is currently available for the Microsoft Windows operating system, and Internet Explorer and Mozilla-based (Firefox, Netscape, SeaMonkey) Web browsers. For detailed system requirements, please refer to the System Requirements page. How is Techinline Remote Desktop different from Microsoft Remote Assistance? Techinline Remote Desktop is easy to run, simple to use, and completely secure. Key differences between Techinline Remote Desktop and Microsoft Remote Assistance include: - With Microsoft Remote Assistance, you control remote computers that run any Windows version (95 or later), but you can only use Windows 2000 server or XP to access computers with the operating systems mentioned above. Techinline Remote Desktop does not have this limitation and therefore can run under any version of Windows (95 or above).
- With Microsoft Remote Assistance, the remote computer and the local computer both need to be on the same network. This is not the case with Techinline Remote Desktop.
- Microsoft Remote Assistance is difficult to set up. With Techinline Remote Desktop, you can be set up and ready to go seconds after you log in.
Can I change the email address which is associated with my account and is used as my login? Yes, please contact our Customer Service team from your current email login, and notify us of the new email address which you will be using as your login. The security warning dialogue doesn't appear and I can't run Techinline Remote Desktop on my computer. How can I start the service? It's possible that you may have high or custom security settings for the Internet zone. In order to allow running Techinline Remote Desktop safely, please add https://techinline.net to the Trusted Sites zone: - Open Tools->Internet Options...->Security
- Select "Trusted sites" icon
- Click on the "Sites..." button
- Enter https://techinline.net into the "Add this Web site..."text box
- Click on the "Add" button
- Click on the "Close" button
- Click OK
- Reload https://techinline.net page
How do I transfer a file or folder from my computer to the remote computer, or vice versa? In order to perform this operation, select the preferred object(s) and Copy them to your clipboard by right-clicking the mouse and choosing the necessary command, or by pressing CTRL+C. Go to the location where you would like to place the object(s), and Paste them by right-clicking the mouse and choosing the necessary command, or by pressing CTRL+V. A Progress Bar will indicate that the transfer is taking place. How do I change my login password? Please log into the Techinline service and go to My Account->Edit Profile->Change Password. How can I send Ctrl-Alt-Delete combination to the remote computer? Currently, the Ctrl-Alt-Delete combination cannot be sent to the remote computer. The Ctrl-Shift-Escape combination can be used to launch Task Manager on the remote computer. Do I have to use all of the purchased sessions with only one customer? No. You can use the sessions with different customers from different computers at any time in the future. If I purchase a number of licenses at once, can I set up separate logins for each of my licenses? Yes. In this case, you have to notify our Customer Service team with the email addresses which you want to be used as the new logins. I am unable to see the Windows Vista User Account Control (UAC) warning prompts which appear on the Client's screen. How do I get these messages to appear locally? This occurs when the Client is logged in under a Standard User Account (does not have administrator rights). In this case, upon launching the service, he/she will be asked to input the administrator password. This must be done in order for you to see the UAC warning messages on your screen. By proceeding without entering the administrator password, the service will work, but the UAC message prompts will not appear on your screen. I am running the service behind a proxy server and am unable to establish a remote connection. Is there anything I can do to use Techinline in this situation? Techinline works through any proxy servers if they are properly configured. Most likely, you are running the Techinline service in Firefox. Even if you have configured the proxy for the Firefox browser, you will still need to do the same for Internet Explorer. Techinline uses standard Windows functions for communications, which are configured in Internet Explorer. As a result, for the service to work, you will need to configure the proxy for IE. Does Techinline work with Kaspersky Antivirus? Yes, Techinline generally works with Kaspersky Antivirus. However, Kaspersky Antivirus has implemented a “self-defence” mechanism which blocks any remote modification activity apart from Microsoft’s Remote Desktop. All remote control programs are effected by this barrier and its parameters cannot be altered in any way by the user. Please note that if the Kaspersky Settings window is opened and is in focus on the remote machine, any remote control activity will be blocked. To enable remote control, please close the Kaspersky Settings window or activate another window on the remote machine. Furthermore, to avoid this problem altogether, the Techinline application can be added to Kaspersky’s Exclusion List on the remote computer by performing the following steps: - Instruct the remote user to launch the Techinline service (launch techinline.net) and install the Techinline add-on
- Open the "Settings" menu located on the Kaspersky interface
- Proceed to the "Threats and Exclusions" section located in the "Options" menu
- Press the "settings" button located in the "Exclusions" section
- Open the "Trusted applications" tab
- Press the "+Add" button and open the "Applications" menu
- Select the Techinline Remote Desktop application ending with "..\TiClientCore.exe"
- Check all boxes in the list
- Press "OK" on all opened dialogs to apply the new settings.
I’m attempting to launch the Techinline service in Internet Explorer. After the installation of the Techinline Active-X control (browser plug-in), I receive a Microsoft Application Error dialog box. What is the cause of this error, and how do I resolve it in order to use the Techinline service in Internet Explorer? The Application Error is a standard Microsoft dialog box warning message which appears when the user is unable to properly install the Internet Explorer browser plug-in, and is not caused by the Techinline service. It suggests that the user’s Internet Explorer is unable to install any plug-in, and in most cases is the direct result of a virus or other destructive activity on the machine. Techinline strongly advises users who have received this error message to run a thorough virus scan on their machine to locate and remove the root of the problem. Despite receiving this error, a user may still use the Techinline service in Internet Explorer by following these steps: - As local administrator, temporarily uncheck “Enable memory protection to help mitigate online attacks” from the Advanced Internet Options.
- Close and restart IE, then browse to http://techinline.net/expert and install the ActiveX add-on. It should now come up without the error.
- Go back to IE Advanced Internet Options and re-check “Enable memory protection to help mitigate online attacks”
- Close and restart IE. Now you should be able to launch the Active-X from http://techinline.net/expert without the Application Error.
It appears that the Techinline service requires a browser plug-in to be installed by the Client in order to obtain the Client ID. Is there any alternative way to launch the Techinline service by which the remote user is not required to install the browser plug-in (for example, if they do not have the Windows administrative rights otherwise required to install the Active-X add-on)? Techinline offers a stand-alone application, Techinline Launcher, which can be used as an alternative to using the browser-based connection method. It allows to bypass the installation of the browser plug-in, and is ideal for situations where one or more of the session’s participants is unable (or unwilling) to install the add-on. Please use the following URLs to run the Techinline Launcher: Upon completing the Techinline session, the user can delete the downloaded file in order to remove any trace of Techinline from his/her machine. I find the Techinline.net address used to obtain the Client ID to be slightly complicated and difficult to explain to my customers when I am attempting to walk them through the connection process. Is there a shorter and easier to understand address which can be used to obtain the Techinline Client ID? Yes. Techinline offers a short-address, FixMe.it, which can be used as an alternative to Techinline.net to obtain the Techinline Client ID. Upon launching the FixMe.it page, the remote user will be automatically redirected to https://techinline.net, where the Client ID will be provided. What is/are the potential cause(s) of the following error message: "The remote machine cannot capture the screen for the following reason The handle is invalid" This error may be encountered in the following situations: - If the Client is logged in as a standard user (does not have administrative rights on the machine) and has selected "No" in the first User Account Control (UAC) dialog prompt upon launching the Techinline In this case, the Expert is unable to see the UAC prompts which appear on the remote machine during a Techinline Remote Control session, and receives the "Invalid Handle" error message instead.
In order for the Expert to see all UAC dialogs which appear during a Techinline session, the Client must select "Yes" in the first dialog prompt which appears upon launching the Techinline service and provide the administrator password on the machine. - Upon attempting to switch a Windows user during a Techinline Remote Control session. At this time, switching users during a Remote Control session cannot be done. To launch an application as a different user, please use the "Launch As..." command.
- As the result of a Windows session for some reason being blocked on the remote machine. For example, the error message will appear if the Client has connected to a server through a Windows Remote Desktop Connection, launches the Techinline service and accepts the Techinline connection, and then proceeds to close the Windows Remote Desktop Connection.
As a "work-around" to this problem, avoid the Windows session being blocked. In the example provided above, this is done by maintaining the Windows Remote Desktop Connection for the duration of the Techinline session.
After launching an application on the remote machine, I've lost the ability to control the mouse and/or keyboard. What may be the cause of this problem? Upon launching the Techinline add-on on Vista, Windows 2008, and Windows 7 with an activated User Account Control (UAC), the Client is requested to provide elevated permissions for the add-on. If the Client selects "Cancel" in the UAC dialog prompt, the add-on will be launched with restricted privileges and access to applications which require administrative privileges will be restricted. For example, if "Computer Management" has been launched in "Run As Administrator" mode and the elevated permissions have not been provided for the Techinline add-on, the Expert will be unable to control the "Computer Management" application. Instead, the Expert may receive a white screen along with an "Invalid Handle" message. There are two possible "workarounds" to this problem: - The application which is blocking the Expert's control may be minimized or set to inactive (focus set to another application). The Expert will now be able to control the remote machine, but will lose control as soon as focus is set to any application running in "Administrator" mode.
- Ask the Client to select "Yes" in the first UAC dialog prompt which appears to the Client upon launching the Techinline service. As a result, the Techinline add-on will be launched in "Administrator" mode and the Expert will be able to control any applications on the remote machine.
Do you provide price discounts for group purchases? Yes, please feel free to contact our sales department via email or telephone for the discount which we can offer based on your potential order. Do you offer discounts to non-profit and/or educational organizations? Yes, if you are a registered non-profit or educational organization, please feel free to contact our sales department via telephone or email to learn more about Techinline's discounted rates. Which pricing plan best meets my functionality needs? Essentially, the final decision is up to you and will depend on how many sessions you envision using and with what frequency. Using the pay-per-session plan is ideally suited for light or sporadic users. Because you are not bound to use the sessions within a given time period, it is possible to carry the sessions over for several months until they are required. The pay-per-session plan also enables buyers to run numerous sessions concurrently and sequentially, so there really is no limit as to how you use the sessions you pay for. Using the unlimited plan is perfect when you need a large number of sequential single sessions over the period of a month or a year. However, if you require multiple sessions to run at any one time, then you will need to buy the appropriate number of unlimited plans or consider adding a pay-per-session plan to your existing account. If you are uncertain about which option is the most appropriate plan for you, please contact one of our experts at sales@techinline.com, who will gladly provide you with assistance and ensure that you make the right decision for your needs. How is a session defined in the pay-per-session plan? The pay-per-session plan defines a single session as a 12-hour period, and begins billing after the initial connection is established. You can connect and disconnect to the same client any number of times during this period - this will be considered a single session. Example: You have connected to the computer of client A on Monday at 10:00 a.m and disconnected at 10:13 a.m. You have created one session and it will be subtracted from your total count of purchased sessions. Later that day, you have connected to the computer of Client B at 01:00 p.m. and disconnected at 01:30 p.m. You have used another session and this will also be deducted from your available sessions by one session. At this time, you have used two sessions in total. If later that day you connect to Client A's computer at 9:30 p.m. and disconnect at 10:30 p.m., your account balance remains the same, because that will still be considered the as same session you had initiated earlier. My per-session account was charged with another session after a repeated connection to the same client, even though the 12 hours which are allocated by Techinline for connecting to the same computer did not pass. Is this a mistake in your reports, and what should I do to get my session back? This is not a problem with our reports. Techinline uses cookies to keep track of sessions, and in very rare instances, clients delete these cookies prior to connecting again. In this case, please send a request to support@techinline.com with the session number(s) of the connections which were charged against you incorrectly. All session numbers can be found in your account's Reporting Tool (My Account ->Reports). A member of our support team will examine the case, and credit you with the lost sessions. If I purchase the Pay-Per-Session plan - when does it expire? Never. The sessions do not have an expiry date, and can be used at any time in the future. Can I pay for Techinline Remote Desktop with a check? If you selected a pay-per-session plan option, you should go to our Buy Now page, select the appropriate pay-per-session plan, and click the "Buy Now" button. Then, select "Mail" in the "Method of Payment" drop-down list and follow the instructions. For subscription plans, we also provide an option to make a check payment. You can buy an annual subscription for $300. Please go here to make an order. Bear in mind that this option is not self-renewing, so you'll have to manually renew the subscription in a year. Other than credit card, do you accept any other forms of payment for a yearly subscription? Is it possible to get an invoice for a year? Yes, we take payments other than credit card for a yearly subscription. You can get an invoice or send a check by mail with a special annual plan. The plan is similar to the yearly subscription plan with only one exception: it is not self-renewing, so you'll have to manually renew the subscription in a year. Please go here to make an order. Other than credit card, do you accept any other forms of payment for a monthly subscription? Is it possible to get an invoice for a month? No, we don't accept payments other than credit card for a monthly subscription. How can I cancel my subscription? On the Orders page, does the term "Quantity" refer to the quantity of months purchased or the number of licenses? The term "Quantity" refers to the number of licenses you wish to purchase for the given time period. (Example: if you purchase 3 licenses, this means that 3 experts can work simultaneously). I have a Per-Session account and would like to purchase additional sessions to this account. How can I do this? Once you are down to the last few remaining sessions on your balance, a Purchase menu containing all available session packages will appear on the interface of your Techinline Per-Session account. Upon selecting the preferred session package from the Purchase menu, you will be redirected to an online order form to complete the transaction. The purchased sessions will be automatically added to the balance of your existing Per-Session account. I have an existing Techinline subscription license, and would like to purchase an additional seat in order to run multiple connections. How can I do this? In order to purchase an additional seat for your existing account, go the Buy Now page located on the Techinline website. Upon choosing the preferred subscription type, press the Buy Now button. Choose the preferred quantity of additional licenses and scroll down to the Account Login section which is located at the bottom of the ensuing order form. Enter the Plimus username and password created during your initial order. Plimus is a third-party payment processor, and the username may differ from your Techinline login (which is your email address). If you no longer remember the Plimus username you had created, please contact our Sales department by email or telephone. Filling out this section of the order form will result in the new licenses being added to your existing Techinline account.
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