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Client Box (Active Session Status)

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The Client Box (Active Session Status) appears when a support session has been established with the Expert.

In this box, you can view messages that inform you about various operations: allowing the Expert to view and control your desktop and reboot your computer, viewing and controlling the Expert's remote desktop. You can also chat with the Expert and transfer files/clipboard content.

The Client Box (Active Session Status) consists of the following elements:

The Client Box (Active Session Status)

The Client Box (Active Session Status)

•The Timer displays the duration of the session as "hours:minutes:seconds".
•The Exit button disconnects you from the support session. The Client Thank You! Form will appear, which allows you to obtain a new Client ID to join another session.
•The Send File button allows you to send a file to the Expert's computer.
•Chat Panel allows you to to interact with the Expert via text chat. It also displays service messages.

The Chat Panel consists of the following parts:

The Client's Chat Panel

The Client's Chat Panel

oThe Chat Board displays the following messages:
▪A welcoming message.
▪Chat messages.
▪The Expert's invitations to remotely view or control the Expert's desktop.
▪The Expert's request for permission to view or control your desktop or reboot your computer.
▪Messages concerning sending files with the help of a Send file button.
oThe Send Messages Panel is used to write instant chat messages.
oThe Send button sends a written message. To send a message, you can also press ENTER.
oThe Typing status bar displays the message "Expert is typing a message..." when typing is in progress.

 

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