The Client Box (Active Session Status) appears when a support session has been established with the Expert.
In this box, you can view messages that inform you about various operations: allowing the Expert to view and control your desktop and reboot your computer, viewing and controlling the Expert's remote desktop. You can also chat with the Expert and transfer files/clipboard content.
The Client Box (Active Session Status) consists of the following elements:
The Client Box (Active Session Status)
|•||The Timer displays the duration of the session as "hours:minutes:seconds".|
|•||The Exit button disconnects you from the support session. The Client Desktop Application will be closed.|
|•||The Send File button allows you to send a file to the Expert's computer.|
|•||Chat Panel allows you to to interact with the Expert via text chat. It also displays service messages.|
The Chat Panel consists of the following parts:
The Client's Chat Panel
|o||The Chat Board displays the following messages:|
|▪||A welcoming message.|
|▪||Messages concerning sending files with the help of a Send file button.|
|o||The Send Messages Panel is used to write instant chat messages.|
|o||The Send button sends a written message. To send a message, you can also press ENTER.|
|o||The Typing status bar displays the message "Expert is typing a message..." when typing is in progress.|