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Сhange of User during the Session

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The user may change the current Windows User during the support session using Switch User Window function.

If you change the user with the help of Switch User function:

1. If a system with administrative rights is started:
File transfer will not be canceled;
The support connection will continue and the Expert may control this machine remotely either the Windows Logon screen or the logged in Windows user.
2. If a system without administrative rights is started:
File transfer will be canceled.
The support connection will be paused until the User log into the Windows using the same user name to restore the support session.

 

 


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