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Sending Files

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You may transfer a single file from your computer to the Expert's computer (and the Expert may also transfer a single file from their computer to yours) without launching a Techinline Control mode.

To send a file to the Expert's computer:

1.Click the Send File button.
Click Send File

Click Send File

Note. File transfer can be performed in only one direction at a time (from the Expert to the Client or from the Client to the Expert). If the Expert has already initiated the file sending operation, you will be unable to send a file to the Expert until the operation has been completed.

2.In the Open file for sending dialog, select a file and click the Open button.
Choose a file and click Open

Choose a file and click Open

3.The Expert will be asked to specify a folder for saving the file on their computer. You will receive the following message in your chat board: "Sending file 'File Name'. 'Expert Name' is selecting destination for the file.".

Note. To cancel the file transfer, click Cancel.

4.When the transfer starts, the progress bar will appear. It displays the estimated time remaining until the completion of the transfer.

5.Notification about a successful file transfer is displayed in the chat board:

6.If the Expert cancels the file transfer, you will receive the following message in your chat board:

To receive a file from the Expert's computer:

1.When the Expert initiates the file sending, the Save receiving file dialog will appear. The following message will then be displayed in your chat board:

2.Select a folder to save the file on your computer.
3.Change the file name and select a file type if needed.
4.Click the Save button. The progress bar will appear. It displays the estimated time remaining until the completion of the transfer.

5.Notification about successful file transfer is displayed in the chat board:

6.If you cancel the file transfer, the following message will appear in your chat board:

 

 


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