You may transfer a single file from your computer to the Expert's computer (and the Expert may also transfer a single file from their computer to yours) without launching a Techinline Control mode.
To send a file to the Expert's computer:
|1.||Click the Send File button.|
Click Send File
Note. File transfer can be performed in only one direction at a time (from the Expert to the Client or from the Client to the Expert). If the Expert has already initiated the file sending operation, you will be unable to send a file to the Expert until the operation has been completed.
|2.||In the Open file for sending dialog, select a file and click the Open button.|
Choose a file and click Open
|3.||The Expert will be asked to specify a folder for saving the file on their computer. You will receive the following message in your chat board: "Sending file 'File Name'. 'Expert Name' is selecting destination for the file.".|
Note. To cancel the file transfer, click Cancel.
|4.||When the transfer starts, the progress bar will appear. It displays the estimated time remaining until the completion of the transfer.|
|5.||Notification about a successful file transfer is displayed in the chat board:|
|6.||If the Expert cancels the file transfer, you will receive the following message in your chat board:|
To receive a file from the Expert's computer:
|1.||When the Expert initiates the file sending, the Save receiving file dialog will appear. The following message will then be displayed in your chat board:|
|2.||Select a folder to save the file on your computer.|
|3.||Change the file name and select a file type if needed.|
|4.||Click the Save button. The progress bar will appear. It displays the estimated time remaining until the completion of the transfer.|
|5.||Notification about successful file transfer is displayed in the chat board:|
|6.||If you cancel the file transfer, the following message will appear in your chat board:|