On the Expert Main Form (Pre-Session Status) the chat board displays a welcoming message which contains information about your login and Expert license type.
Note. On that form the Send Messages Panel and the Send button are disabled.
The Chat Panel consists of the following elements:
The Expert's Chat Panel
|•||The Chat Board displays the following messages:|
|o||Information about the session: when the remote session with the Client was established and ended, session duration.|
|•||The Send Messages Panel is used to write instant chat messages.|
|•||The Send button sends the written message. To send a message, you can also press ENTER.|
|•||The Typing status bar displays the message "Client is typing a message..." when typing is in progress.|
Note. Once the Client is disconnected from the support session, the Send Messages Panel and the Send button are disabled.