The built-in Chat Panel allows you to interact with the Client via text chat after the connection with the Client has been established.
The Chat Panel consists of the following elements:
The Expert's Chat Panel
|•||The Chat Board displays the following messages:|
|o||A welcoming message, which contains information about your login and Expert license type.|
|o||Information about the session: when the remote session with the Client was established and ended, session length.|
|•||The Send Messages Panel is used to write instant chat messages.|
|•||The Send button sends the written message. To send a message, you can also press ENTER.|
|•||The Typing status bar displays the message "Client is typing a message..." when typing is in progress.|
Note. Once the Client is disconnected from the support session, the Send Messages Panel and the Send button are disabled.