The Expert Main Form (Pre-Session Status) appears when you have logged in to the Techinline Remote Desktop service as the (to offer technical support or any other form of assistance to the ) but a connection has not been established with the .
In this form, you can establish a connection with the Client to start a support session.
The Expert Main Form (Pre-Session Status) consists of the following parts:
The Expert Main Form (Pre-Session Status)
|o||The Client ID field allows you to enter the provided by the Client. Client ID is a service-generated 6-digit number which is used to identify the during their connection to the . The Client always receives a new Client ID which cannot be used for the second time to connect to an Expert's support session. To learn how the Client can obtain their Client ID and send the Client ID to you, see the topics Launching the Service and Sending Client ID in the Client's User Guide.|
|o||The Notes field allows you to enter the description of the with the Client (this field is optional: it may be left empty and can be edited later during the session). The content of this field will be displayed in (reports which keep track of all conducted and provide information output on them).|
|o||Home Tab. This tab opens the Expert Main Form (Pre-Session Status) from other windows when you are not connected to the Client. |
|o||My Account Tab. This tab opens the My Account Form which allows you to manage your Techinline account.|
|o||Support Tab. This tab opens the Support Form which allows you to contact the Techinline support department.|
|o||The Get Context Help button () opens context sensitive help that is related to the current context.|
|•||Version number shows the current version of your Techinline Remote Desktop service.|
Connecting to the Client
Finishing Work with the Service