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Expert Main Form (Active Session Status)

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The Expert Main Form (Active Session Status) appears when at least one support session has been established with a Client.

In this form you may add a new support session, switch between support sessions, and perform other various operations:

Switch between support sessions
View the Client's remote desktop
Control the Client's remote desktop
Reboot the Client's remote computer
Share view of your desktop with the Client
Share control of your desktop with the Client
Transfer files/clipboard content
Chat with the Client
Restart the Client as Windows system service

 

The Expert Main Form (Active Session Status) consists of the following parts:

Expert Main Form (Active Session Status)

Expert Main Form (Active Session Status)

Support Session List:

The Support Session List displays information about ongoing support sessions. Each support session row consists of the following fields:

Support session Details

Support session Details

oThe Alert field displays any messages from the client support session. In case of an alert, the following icon () is displayed in this field.
oThe Status field displays the support session status:

Icon

Status

Description

Connected

The support session has been successfully established and the Expert may perform any support operation.

Waiting

The remote Client is located and the Client must approve the support session

Closed

The support session has been closed by the remote Client

Declined

The remote Client has declined the support session

oThe Session field displays either the Client ID or Unattended depending on the support session type.
oThe Edit session details button () allows the Expert to edit support session details such as the Client Name and session Notes that will be displayed in the session usage report.
oThe Session field displays either the Client ID used to establish the support session or  "Unattended" if the support session has been established with an Unattended Client.
oThe Client Name field displays the name of the Client (this field is optional: it may be left empty and can be edited at any point during the session). The content of this field will be displayed in the session usage report.
oThe Close Support Session button removes the support session from the Connection List. When a session is active, the () button closes and removes the support session from the list. If the support session has been closed by the Client, the ()  button simply removes it from the list. The Expert Main Form (Pre-Session Status) will then appear.
oThe Start Time field displays the time at which the support session for each connected client was started.
oThe Duration  displays the duration of the session as "hours:minutes:seconds".
Remote Desktop Toolbar:

The Connect to the remote desktop button opens the following menu:

 

The Remote desktop control menu item allows you to remotely view the Client's desktop and control the Client's mouse and keyboard.

 

The Remote desktop view menu item allows you to remotely view the Client's desktop.

The Connect the remote user to your desktop button opens the following menu:

 

The Local desktop control menu item allows the Client to remotely view your desktop and control your mouse and keyboard.

 

The Local desktop view menu item allows the Client to remotely view your desktop.

The Reboot and reconnect the remote computer button allows you to remotely restart the Client's computer.

 

The Regular Reboot and Reconnect menu item allows you to remotely reboot and reconnect to the remote computer in normal mode.

 

The Safe Reboot and Reconnect menu item allows you to remotely reboot and reconnect to the Client's computer in safe mode.

 

The Request Windows Password menu item allows you to ask the Client for the Windows password to enable unattended reboot.

The Send file to the remote computer button allows you transfer a single file from your computer to the Client's computer without launching the Remote Desktop Control mode.

The Installation option  button allow you to install Unattended Client on the remote computer or Client Desktop application for future use.

 

The Install Client Application menu item allows you to install Techinline Client Application on the remote computer for future use.

 

The Setup Unattended Access menu item allows you to setup unattended access to the remote computer.

 

 

Note. If the Expert does not have Administrative Rights (only has limited rights), then the following message will be displayed on the Remote Desktop Toolbar: "UAC is enabled on the remote system. You must restart the Client as Windows system service to view UAC prompts and perform administrative tasks on the remote computer". By using the link in the message, the Expert can restart the Client as Windows system service.

 

Chat Panel allows you to interact with the Client via text chat. It also displays service messages.
Tabs:
oHome Tab. This tab opens the Expert Main Form (Active Session Status) from other windows during a support session.
oMy Account Tab. This tab opens the My Account Form which allows you to manage your Techinline account.
oUnattended Clients Tab. This tab opens the Unattended Clients Form which allows you to manage your Unattended clients.
oSupport Tab. This tab opens the Support Form which allows you to contact Techinline's support department.
Buttons:
oThe New Session button connects you to the Client using their Client ID. The[****]New Support session dialog will appear.
oThe Get Context Help button () opens context sensitive help that is related to the current context.
oThe Sign Out button () finishes work with the Techinline service. The Expert Log In Form will appear.
Version number shows the current version of your Techinline Remote Desktop service.

 

See also:

Performing Techinline Operations

Interacting with the Client via Chat

Transferring Folders, Files, Text

Finishing Work with the Service

Glossary

 


Page url: http://www.techinline.com/Help/index.htm?expert_support_session_window.html