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Expert Main Form (Active Session Status)

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The Expert Main Form (Active Session Status) appears when a support session has been established with the Client.

In this form, you will find tools to perform various operations:

View the Client's remote desktop
Control the Client's remote desktop
Reboot the Client's remote computer
Share the view of your desktop with the Client
Share the control of your desktop with the Client
Transfer files/clipboard content
Chat with the Client
Restart the Client as Windows system service

 

The Expert Main Form (Active Session Status) consists of the following parts:

Expert Main Form (Active Session Status)

Expert Main Form (Active Session Status)

Connection Panel:
oThe Client ID field displays the Client ID.
oThe Notes field displays the description of the support session with the Client (this field is optional: it may be left empty and can be edited during the session). The content of this field will be displayed in remote sessions reports (reports which keep track of all conducted sessions and provide information output on them).
oThe Timer displays the duration of the session as "hours:minutes:seconds".
oThe Disconnect button disconnects you from the Client and ends the support session. The Expert Main Form (Pre-Session Status) will appear.
Remote Desktop Toolbar:

The Connect to the remote desktop button opens the following menu:

 

The Remote desktop control menu item allows you to remotely view the Client's desktop and control the Client's mouse and keyboard.

 

The Remote desktop view menu item allows you to remotely view the Client's desktop.

The Connect the remote user to your desktop button opens the following menu:

 

The Local desktop control menu item allows the Client to remotely view your desktop and control your mouse and keyboard.

 

The Local desktop view menu item allows the Client to remotely view your desktop.

The Reboot and reconnect the remote computer button allows you to remotely restart the Client's computer.

 

The Regular Reboot and Reconnect menu item allows you to remotely reboot and reconnect to the remote computer in normal mode.

 

The Safe Reboot and Reconnect menu item allows you to remotely reboot and reconnect to the Client's computer in safe mode.

 

The Request Windows Password menu item allows you to ask the Client for the Windows password to enable unattended reboot.

The Send file to the remote computer button allows you transfer a single file from your computer to the Client's computer without launching the Remote Desktop Control mode.

The Installation option  button allow you to install Unattended Client on the remote computer or Client Desktop application for future use.

 

The Install Client Application menu item allows you to install Techinline Client Application on the remote computer for future use.

 

The Setup Unattended Access menu item allows you to setup unattended access to the remote computer.

 

The Edit Notes  button allows you edit support session details.

 

Note. If the Expert does not have Administrative Rights (only has limited rights), then the following message will be displayed on the Remote Desktop Toolbar: "UAC is enabled on the remote system. You must restart the Client as Windows system service to view UAC prompts and perform administrative tasks on the remote computer". By using the link in the message, the Expert can restart the Client as Windows system service.

 

Chat Panel allows you to interact with the Client via text chat. It also displays service messages.
Tabs:
oHome Tab. This tab opens the Expert Main Form (Active Session Status) from other windows during a support session.
oMy Account Tab. This tab opens the My Account Form which allows you to manage your Techinline account.
oUnattended Clients Tab. This tab opens the Unattended Clients Form which allows you to manage your Unattended clients.
oSupport Tab. This tab opens the Support Form which allows you to contact Techinline's support department.
Buttons:
oThe Get Context Help button () opens context sensitive help that is related to the current context.
oThe End Session button () finishes work with the Techinline service. The Expert Log In Form will appear.
Version number shows the current version of your Techinline Remote Desktop service.

 

See also:

Performing Techinline Operations

Interacting with the Client via Chat

Transferring Folders, Files, Text

Finishing Work with the Service

Glossary

 


Page url: http://www.techinline.com/Help/index.htm?expert_support_session_window.html