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Expert User Interface

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Techinline Remote Desktop interface is intuitive and user-friendly. With a range of convenient Techinline tools, the Expert will connect to the Client in a matter of seconds and will comfortably use the remote access options.

The view of the Expert User Interface depends on the current context:

 

Expert Log In Form

The Expert Log In Form is displayed when you are not logged in to the Techinline Remote Desktop service.

In this form, you can log in as the Expert to the Techinline Remote Desktop service. If you do not have an existing account, you may apply for a free trial account.

 

Expert Main Form (Pre-Session Status)

The Expert Main Form (Pre-Session Status) appears when you have logged in as the Expert to the Techinline Remote Desktop service, but a connection has not been established with the Client.

In this form, you can establish a connection with the Client to start a support session.

 

Expert Main Form (Active Session Status)

The Expert Main Form (Active Session Status) appears when a support session has been established with the Client.

In this form, you will find tools to perform various operations: view the Client's remote desktop, control the Client's remote desktop, reboot the Client's remote computer, share the view of your desktop with the Client, share the control of your desktop with the Client, transfer files/clipboard content, chat with the Client, record the remote session and restart the Client as Windows system service.

The Unattended Clients Form appears when a support session has been established with the Client.

In this form, you will find tools to perform various operations:

Setup Unattended Connection Support and Remove Unattended Access to the Remote Computer

 

My Account Form

The My Account Form is available when you are logged in as the Expert to the Techinline Remote Desktop service, and may also be accessed during the support session.

In this form, you can manage your Techinline account: obtain information about your Expert account, edit your Expert profile and password, obtain reports on conducted sessions, and customize the Client Page.

 

Support Form

The Support Form is available when you are logged in as the Expert to the Techinline Remote Desktop service,  and may also be accessed during the support session.

In this form, you may contact the Techinline support department.

 

See also:

Getting Started

Launching the Service

Connecting to the Client

Disconnecting from the Client

Performing Techinline Operations

Managing Remote Session Options

Getting Reports on Sessions

Getting Information about the Expert Account

Editing the Expert Profile

Customizing the Client Page

Getting Context Help

Finishing Work with the Service

Glossary

 


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