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Getting Information about the Expert Account

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You can obtain the following information about your Expert Account:

Your license type
Account status (active or expired)
Renewal Date/Expiration Date/Sessions Left
E-mail (your login)

To get information about your Expert Account:

1.Launch the Techinline service as the Expert. The Expert Main Form (Pre-Session Status) will appear.
The Expert Main Form (Pre-Session Status)

The Expert Main Form (Pre-Session Status)

2.Click the My Account tab. The My Account Form will open.
The My Account Form

The My Account Form

Note. The My Account tab may also be accessed during a support session when you are connected to the Client.

3.In the Account Information Section, see the following details about your Techinline Expert Account:
The Account Information Section

The Account Information Section

License:
oYour license type:
Subscription License
Pay Per-Session License
Free Trial License
oThe status of your account:
Active status in green color () means that either your Renewal Date (for a paid Subscription License account) or Expiration Date (for a Free Trial License account) has not arrived, or you have available sessions remaining in your account (for a paid Pay Per-Session License account).
Expired status in red color () means that either your Renewal Date (for a paid Subscription License account) or Expiration Date (for a Free Trial License account) has arrived, or you have no Sessions Left (for a paid Pay Per-Session License account).

Note. If your paid account has an expired status, contact our Sales Department.

Renewal Date/Expiration Date/Sessions Left. The date until which your account will remain active:
oRenewal Date for a paid Subscription License account.
oSessions Left for a paid Pay Per-Session License account.
oExpiration Date for a Free Trial License account.
E-mail. Your login (the e-mail address that was used to register your Techinline account).

Note. If you need to change the email address associated with your Techinline account, please contact our Support Department.

 

See also:

Switching License Type

 


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