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Getting Information about the Expert Account |
  
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Getting Information about the Expert Account |
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You can obtain the following information about your Expert Account:
| • | Your license type |
| • | Account status (active or expired) |
| • | Renewal Date/Expiration Date/Sessions Left |
| • | E-mail (your login) |
To get information about your Expert Account:
| 1. | Launch the Techinline service as the Expert. The Expert Main Form (Pre-Session Status) will appear. |
The Expert Main Form (Pre-Session Status)
| 2. | Click the My Account tab. The My Account Form will open. |
The My Account Form
Note. The My Account tab may also be accessed during a support session when you are connected to the Client.
| 3. | In the Account Information Section, see the following details about your Techinline Expert Account: |
The Account Information Section
| • | License: |
| o | Your license type: |
| o | The status of your account: |
| ◆ | Active status in green color ( ) means that either your Renewal Date (for a paid Subscription License account) or Expiration Date (for a Free Trial License account) has not arrived, or you have available sessions remaining in your account (for a paid Pay Per-Session License account). |
| ◆ | Expired status in red color ( ) means that either your Renewal Date (for a paid Subscription License account) or Expiration Date (for a Free Trial License account) has arrived, or you have no Sessions Left (for a paid Pay Per-Session License account). |
Note. If your paid account has an expired status, contact our Sales Department.
| • | Renewal Date/Expiration Date/Sessions Left. The date until which your account will remain active: |
| o | Renewal Date for a paid Subscription License account. |
| o | Sessions Left for a paid Pay Per-Session License account. |
| o | Expiration Date for a Free Trial License account. |
| • | E-mail. Your login (the e-mail address that was used to register your Techinline account). |
Note. If you need to change the email address associated with your Techinline account, please contact our Support Department.
See also:
Page url: http://www.techinline.com/Help/index.htm?getting_info_about_expert_account.html