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Getting Session Reports

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You are able to maintain a log of your remote sessions and obtain information output about all sessions conducted during a selected time period.

To obtain a report of conducted sessions:

1.Launch the Techinline service as the Expert. The Expert Main Form (Pre-Session Status) will appear.
The Expert Main Form (Pre-Session Status)

The Expert Main Form (Pre-Session Status)

2.Click the My Account tab. The My Account Form will open.
The My Account Form

The My Account Form

Note. The My Account tab may also be accessed during a support session when you are connected to the Client.

3.Click the Session Usage Report link.
Click Session Usage Report

Click Session Usage Report

The Session Usage Report Section will open.

The Session Usage Report Section

The Session Usage Report Section

4.Specify the time range for generating the report:
To specify the start date, click the button near the From Date field and choose a date from the calendar.

To specify the end date, click the button near the To Date field and choose a date from the calendar.

5.Choose a preferred Report Format: HTML, PDF, Word, Excel.
6.Click the Run Report button.
Click Run Report

Click Run Report

 

The Session Usage Report will be generated:

The Session Usage Report For Techinline Expert

The Session Usage Report For Techinline Expert

The Usage Summary section displays the total Number Of Connections and Total Time.
The Usage Details section displays the following details about each session conducted during the selected time period:
oDate.
oClient ID.
oSession Start.
oSession End.
oDuration.
oExpert IP.
oClient IP.
oNotes about the session (optional). The notes are displayed for a session only if you had entered any comments during that session in the Notes field of the Expert Main Form (Pre-Session Status) or the Expert Main Form (Active Session Status).

Note. You are able to sort the Usage Details by clicking on a specific column:

Note. A session refers to an actual connection between the Expert and the Client, using his/her Client ID number. Simply logging into your Techinline account does not classify as a session, and therefore such operations are not reflected in the Sessions Usage Report.

 


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