You are able to maintain a log of your remote sessions and obtain information output about all sessions conducted during a selected time period.
To obtain a report of conducted sessions:
|1.||Launch the Techinline service as the Expert. The Expert Main Form (Pre-Session Status) will appear.|
The Expert Main Form (Pre-Session Status)
|2.||Click the My Account tab. The My Account Form will open.|
The My Account Form
Note. The My Account tab may also be accessed during a support session when you are connected to the Client.
|3.||Click the Session Usage Report link.|
Click Session Usage Report
The Session Usage Report Section will open.
The Session Usage Report Section
|•||To specify the start date, click the button near the From Date field and choose a date from the calendar.|
|•||To specify the end date, click the button near the To Date field and choose a date from the calendar.|
|5.||Choose a preferred Report Format: HTML, PDF, Word, Excel.|
|6.||Click the Run Report button.|
Click Run Report
The Session Usage Report For Techinline Expert
|•||The Usage Summary section displays the total Number Of Connections and Total Time.|
|•||The Usage Details section displays the following details about each session conducted during the selected time period:|
|o||Notes about the session (optional). The notes are displayed for a session only if you had entered any comments during that session in the Notes field of the Expert Main Form (Pre-Session Status) or the Expert Main Form (Active Session Status).|
Note. You are able to sort the Usage Details by clicking on a specific column:
Note. A session refers to an actual connection between the Expert and the Client, using his/her Client ID number. Simply logging into your Techinline account does not classify as a session, and therefore such operations are not reflected in the Sessions Usage Report.