Techinline Remote Desktop offers the Expert an easy and fast way to connect to the remote user's computer in order to provide technical support or any other form of remote assistance to the Client. The service consists of three parts:
|▪||Expert Application - the service module which is launched by the Expert in order to start the support session (a period during which the Expert is connected to the Techinline service. The session starts when the Expert logs in to the service and ends when the Expert finishes working with the service. During one session, the Expert can connect to several Clients sequentially, one by one.).|
|▪||Techinline Communication Server - the application which works on the Techinline server and provides communications between the Expert and the Client.|
|▪||Client Application - the service module which the Client launches in order to connect to the Expert's support session.|
To work with Techinline Remote Desktop, the Client and the Expert are both required to have an Internet connection and a web browser. There is no need to download and install any additional software. Security and confidentiality of the remote connection are protected by the HTTPS protocol and the use of a one-time unique session key.
To get details about launching the service for the Expert, see the topic Launching the Service in the Expert User's Guide. To get details about launching the service for the Client, see the topic Launching the Service in the Client User’s Guide.