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Install Client Application to a Remote Computer

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Install Client Application operation allows you to install the Support Client Application to a remote computer. This will simplify starting and conducting future support sessions with that computer.

This operation is available when the client application has been started with Administrative rights. If the client does not have Administrative rights, you first need to Restart the Client as Windows system service.

To install the Client Application to a remote computer:

1.Connect to the Client's computer and start the support session. The Expert Main Form (Active Session Status) will appear.
The Expert Main Form (Active Session Status)

The Expert Main Form (Active Session Status)

2.Click the Install Option menu item and then choose Install Client Application option.
The menu item Install Client Application

The menu item Install Client Application

3.Click on the Ok link on your Chat panel to confirm the installation operation.

4.Check the status and result of the Client Application installation in your Chat panel.

 

Message

Description

The Client Application has been successfully installed on the remote computer.

The installation was completed successfully

The Client Application could not be installed on the remote computer.

The installation has been prevented by a remote computer configuration.

The Client Application is already installed on the remote computer.

The installation is not required because the Client Application is already installed on the remote computer.

 

See also:

Viewing the Remote Desktop

Controlling the Remote Desktop

Sharing Desktop View

Sharing Desktop Control

Rebooting the Remote Computer

Restart the Client as Windows system service

Transferring Folders, Files, Text

Disconnecting from the Client

Finishing Work with the Service

 


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