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Interacting with the Expert via Chat

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You can interact with the Expert during the session via our built-in text chat (Chat Panel).

To use text chat:

1.Join the support session. The Client Box (Active Session Status) will appear.
The Client Box (Active Session Status):  a support session has been established

The Client Box (Active Session Status):  a support session has been established

2.Chat within the Chat Panel:
The Client's Chat Panel

The Client's Chat Panel

Write your message to the Expert in the Send Messages Panel.
To add a new line, press SHIFT-ENTER.
To send the written message, click the Send button or press ENTER.
Your chat messages and the Expert's messages are displayed in the Chat Board. The typing status message appears when the Expert is typing you a message.

 


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