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Interacting with the Expert via Chat |
  
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Interacting with the Expert via Chat |
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You can interact with the Expert during the session via our built-in text chat (Chat Panel).
To use text chat:
| 1. | Join the support session. The Client Box (Active Session Status) will appear. |
The Client Box (Active Session Status): a support session has been established
| 2. | Chat within the Chat Panel: |
The Client's Chat Panel
| • | Write your message to the Expert in the Send Messages Panel. |
| • | To add a new line, press SHIFT-ENTER. |
| • | To send the written message, click the Send button or press ENTER. |
| • | Your chat messages and the Expert's messages are displayed in the Chat Board. The typing status message appears when the Expert is typing you a message. |
Page url: http://www.techinline.com/Help/index.htm?interacting_with_the_expert_via_chat.html