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My Account Form

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The My Account Form is available when you are logged in as the Expert to the Techinline Remote Desktop service, and may also be accessed during the support session.

In this form, you can manage your Techinline account:

Get information about your Expert account
Edit your contact information and password
Get reports on conducted sessions
Customize the Client Page

The My Account Form consists of the following parts:

The My Account Form

The My Account Form

 

Sections:

The Account Information section shows the following information about your Expert Account:

License: your license type and account status (active/expired).
Renewal Date/Expiration Date/Sessions Left.
E-mail (your login).

 

The Client Application Setup link allows the Expert to download the Client Application Setup file which may then be installed on the client's machine for future use. The Client Application Setup link can also be copied to clipboard using the button.

The Unattended Access Setup link allows the Expert to download the Unattended Access Setup file which may be installed on the client's machine. The machine where an unattended access application has been installed will then be added to the Expert's Unattended Clients list. The Unattended Access Setup link can also be copied to clipboard using the button.

The Client Installer Package (.msi) link allows the Expert to download the installation package which may be used for mass or automated deployment on the client's machines. The Client Installer Package (.msi) link can also be copied to clipboard using the button .

 

The Edit Profile section allows you to edit your Expert Profile settings:

The Contact Information link opens the Contact Information Section where you can edit your contact information.
The Change Password link opens the Change Password Section where you can change your Techinline password.

The Client Page Setup section allows you to customize the appearance and/or content of the Client Page which is visible to the Client prior to and during the session:

The Page Template link opens the Page Template Section where you can change the page template for the Client Page (the background and content of the page around the Client Box) and get the link for connecting to the customized Client Page.The Client Box Setup link opens the Client Box Setup Section where you can customize the appearance of the Client Box and get the link for connecting to the customized Client Page.

 

The Session Usage Report link opens the Session Usage Report Section where you can get a session usage report.

 

Tabs:
oHome Tab. When you are not connected to the Client, this tab opens the Expert Main Form (Pre-Session Status). During a support session, this tab opens the Expert Main Form (Active Session Status).
oMy Account Tab. This tab opens the My Account Form from other windows.
oUnattended Clients Tab. This tab opens the Unattended Clients Form which allows you to manage your Unattended clients.
oSupport Tab. This tab opens the Support Form which allows you to contact the Techinline support department.
Buttons:
oThe Get Context Help button () opens context sensitive help that is related to the current context.
oThe Sign Out button () finishes work with the Techinline service. The Expert Log In Form will appear.
Version number shows the current version of your Techinline Remote Desktop service.

 


Page url: http://www.techinline.com/Help/index.htm?my_account_window.html