Navigation:  Techinline Expert User’s Guide > Performing Techinline Operations > Rebooting the Remote Computer >

Regular Reboot and Reconnect

Techinline Remote Desktop Client User Guide Techinline Remote Desktop Expert User Guide Print this Topic Previous pageReturn to chapter overviewNext page

Regular Reboot and Reconnect operation allows you to reboot the remote computer in normal mode and automatically reconnect to the support session.

 

To remotely reboot the Client's remote computer:

1.Connect to the Client's computer and start the support session. The Expert Main Form (Active Session Status) will appear.
The Expert Main Form (Active Session Status)

The Expert Main Form (Active Session Status)

2.Click the Reboot button  ().

 

3.Choose the Regular Reboot and Reconnect menu item.

 

Click Regular Reboot and Reconnect

Click Regular Reboot and Reconnect

 

4.Click OK on the confirmation message in the Chat panel.
Click OK

Click OK

Note: If you click the Cancel button, the operation will be canceled and the message will disappear

 

Depending on the Client's rights and auto logon settings on their computer, remote reboot will be executed in one of the following ways:

When the Client's application has been started with Administrator rights:

While the client is being restarted, all buttons except for Reboot will be grayed out. The corresponding notification will be displayed in the chat board:

When the user is on the Windows logon screen, the Remote Desktop button will be active and the following message will be displayed in the chat board:

When the system restarts, the Client will be logged on and you will receive the following message:

Note: If auto-logon was configured, the Client will be signed in automatically after the computer has restarted.

Note: If auto-logon was not configured, the Client will have to manually log on to restore the remote session.

When the Client's application has been started without Administrator rights:

While the client is being restarted, you will receive the following message in your chat board:

While the client is being restarted, all buttons except for Reboot will be grayed out.

When the system restarts, the Client will be logged on as the same User and the remote session will be restored:

When the Client does not have permission to reboot the computer

You will be notified that the remote user does not have sufficient rights to perform the reboot:

 

See also:

Rebooting the Remote Computer

Safe Reboot and Reconnect

Request Windows Password

Restart the Client as a Windows system service

 

 


Page url: http://www.techinline.com/Help/index.htm?regular_reboot_and_reconnect.html