The Remote Reboot function allows you to remotely restart the Client's computer and automatically resume the support session after the system restarts.
You may perform a Remote Reboot operation in several ways:
This operation allows you to reboot the remote computer in normal mode and automatically reconnect to the support session.
This operation allows you to reboot the remote computer into Safe Mode and automatically reconnect to the support session. This option is available when the client application has been started with Administrative rights.
If the client does not have Administrative rights you first need to Restart the Client as Windows system service.
This option allows you to request the Client's Windows credentials in order to configure auto-logon on the remote machine. All reboot operations during the remote session may then be performed without the Client's intervention.
This option is available when the client application has been started with Administrative rights. If the client does not have Administrative rights, you first need to Restart the Client as Windows system service.
Once the support session is restored, you can perform other Techinline operations.
See also:
Controlling the Remote Desktop
Interacting with the Client via Chat
Transferring Folders, Files, Text
Finishing Work with the Service
Page url: http://www.techinline.com/Help/index.htm?remote_reboot.html