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Rebooting the Remote Computer

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The Remote Reboot function allows you to remotely restart the Client's computer and automatically resume the support session after the system restarts.

 

You may perform a Remote Reboot operation in several ways:

 

Regular Reboot and Reconnect

This operation allows you to reboot the remote computer in normal mode and automatically reconnect to the support session.

 

Safe Reboot and Reconnect

This operation allows you to reboot the remote computer into Safe Mode and automatically reconnect to the support session. This option is available when the client application has been started with Administrative rights.

If the client does not have Administrative rights you first need to Restart the Client as Windows system service.

 

Request Windows Password

This option allows you to request the Client's Windows credentials in order to configure auto-logon on the remote machine. All reboot operations during the remote session may then be performed without the Client's intervention.

This option is available when the client application has been started with Administrative rights. If the client does not have Administrative rights, you first need to Restart the Client as Windows system service.

 

Once the support session is restored, you can perform other Techinline operations.

 

See also:

Viewing the Remote Desktop

Controlling the Remote Desktop

Sharing Desktop View

Sharing Desktop Control

Interacting with the Client via Chat

Transferring Folders, Files, Text

Disconnecting from the Client

Finishing Work with the Service

 


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