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Request Windows Password

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Request Window Password operation allows you to ask the remote user's Windows credentials in order to configure auto-logon on the remote machine, which will allow you perform the reboot operation without the remote user's interaction.

This operation is available only when the Client has Administrative rights.

If the Client doesn’t have Administrative rights, another method for launching this operation is to “Restart the Client as Windows system service”.

 

To remotely request Windows password:

1.Connect to the Client's computer and start the support session. The Expert Main Form (Active Session Status) will appear.
The Expert Main Form (Active Session Status)

The Expert Main Form (Active Session Status)

 

2. When the Client does not have Administrative rights you first need to click on the restart the Client as a Windows system service link found on the following message:

When the User Access Control is enabled on the remote machine:

When the User Access Control is disabled on the remote machine:

3.Click the Reboot and reconnect the remote computer button  ().

 

4. Choose Request Windows Password menu item

Click Request Windows Password

Click Request Windows Password

       When the Client does not have a password or you previously sent the same request during this session:

The Client's Windows password will be stored automatically and you will receive:

       When the Client has a password or you did not send the same request during this session:

The Client will be asked to enter the password to allow automatic logon and you will receive:

Wait for the Client to enter the password for their account:

After the Client enters the correct password and selects Allow, you will receive:

 

See also:

Rebooting the Remote Computer

Reqular Reboot and Reconnect

Safe Reboot and Reconnect

Restart the Client as a Windows System Service

 

 


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