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Controlling the Remote Desktop

Techinline Remote Desktop Client User Guide Techinline Remote Desktop Expert User Guide Print this Topic Previous pageReturn to chapter overviewNext page

Remote Desktop Control is a mode to remotely view the Client's computer and control the Client's mouse and keyboard. This mode may be useful when you not only need to view the Client's computer, but also control the Client's mouse and keyboard.

To control the Client's remote computer:

1.Connect to the Client's computer and start the support session. The Expert Main Form (Active Session Status) will appear.
The Expert Main Form (Active Session Status)

The Expert Main Form (Active Session Status)

2.Click the Connect to the remote desktop button ().
3.Choose the Remote desktop control menu item.
The Remote Desktop Control Menu

The Remote Desktop Control Menu

4.When the Remote Desktop Control session has been established, you can view the Client's remote desktop and control the Client's mouse and keyboard.

Note. The Techinline service allows both the Expert and the Client to simultaneously control the Client's mouse and keyboard during the Remote Desktop Control session.

Tip: To send CTRL+ALT+DELETE combination to the remote computer, use CTRL+ALT+END during the Remote Desktop Control session.

The Client's remote desktop will be displayed on your screen in one of the following ways:

The Remote Desktop Control toolbar will appear on your screen if the Client's screen resolution is equal to or higher than yours (or if the Client has multiple desktops). The Client's remote desktop will be shown in the full screen mode.
The Remote Desktop Control Toolbar

The Remote Desktop Control Toolbar

 

The Remote Desktop Control window will appear on your screen if the Client's screen resolution is lower than yours. The Expert Main Form (Active Session Status) will also be displayed on your local screen so that you can perform other Techinline operations.

To switch between the full screen mode and window mode:

To switch to the full screen mode, click the Maximize button in the Remote Desktop Control window.
To switch to the window mode, click the Restore Down button on the Remote Desktop Control toolbar.

You may use the following tools:

Pencil tool
Laser Pointer tool
Magnifier tool
CTRL+ALT+DEL button
Session Video Recording tool
Multi-Display tool

In some cases, you may need to:

Adjust the settings for viewing the remote desktop
Disable/enable clipboard synchronization

To stop controlling the Client's remote computer, do one of the following:

Click the Disconnect from the remote desktop button () on the Expert Main Form (Active Session Status).
Click the Close button on the Remote Desktop Control toolbar, or click the Close button in the Remote Desktop Control window.

Once you have ended the controlling session, you can perform other Techinline operations.

If the Client would like to end the session, they must click the Exit link in the Client Box. For more details, see the Disconnecting from the Support Session topic in the Client User’s Guide.

 

See also:

Managing Remote Session Options

Viewing the Remote Desktop

Rebooting the Remote Computer

Sharing Desktop View

Sharing Desktop Control

Interacting with the Client via Chat

Transferring Folders, Files, Text

Disconnecting from the Client

Finishing Work with the Service

 

 


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