Remote Desktop View is a mode to remotely view the Client's desktop. This mode may be useful when you only need to view the Client's computer and control of the Client's mouse and keyboard is not required.
To view the Client's remote desktop:
|1.||Connect to the Client's computer and start the support session. The Expert Main Form (Active Session Status) will appear.|
The Expert Main Form (Active Session Status)
|3.||Choose the Remote Desktop View menu item.|
|4.||When the Remote Desktop View session has been established, the Client's remote desktop will be displayed on your screen in one of the following ways:|
|•||The Remote Desktop View toolbar will appear on your screen if the Client's screen resolution is equal to or higher than yours (or if the Client has multiple desktops). The Client's remote desktop will be shown in full screen mode.|
|•||The Remote Desktop View window will appear on your screen if the Client's screen resolution is lower than yours. The Expert Main Form (Active Session Status) will also be displayed on your local screen so that you may perform other Techinline operations.|
To switch between the full screen mode and window mode:
|•||To switch to the full screen mode, click the Maximize button in the Remote Desktop View window.|
|•||To switch to the window mode, click the Restore Down button on the Remote Desktop View toolbar.|
You may use the following tools:
In some cases, you may need to adjust the settings for viewing the remote desktop.
To stop viewing the Client's remote desktop, do one of the following:
|•||Click the Disconnect from the remote desktop button () on the Expert Main Form (Active Session Status).|
|•||Click the Close button on the Remote Desktop View toolbar, or click the Close button in the Remote Desktop View window.|
Once you have ended the viewing session, you can perform other Techinline operations.