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Sending the Client ID

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Every time you launch the service as the Client in order to join the Expert's remote support session, you receive a new Client ID in the Client Box.

Your Client ID

Your Client ID

The Client ID is a service-generated 6-digit number which is used to identify you as the Client during your connection to the support session. You always receive a new Client ID which cannot be used for a second time to connect to an Expert's support session.

A Client ID is valid for one hour. If a support session has not been started within one hour of generating the Client ID, the Client ID will become invalid.

You must communicate your Client ID number directly to the Expert from whom you expect to receive the remote desktop assistance. The Expert will enter your Client ID number into a required field in their Expert account and connect you to the support session.

You can communicate your Client ID number to the Expert:

over the telephone
via Instant Messenger
via email
or by any other means of communication

To send the Client ID to the Expert by e-mail:

1. Click the Send Client ID by Email link which is located directly below the Client ID number in the Client Box (Pre-Session Status).
Click the link

Click the link

2.Your default e-mail program (mail client) will automatically create a new e-mail. In the To field, specify the email address of the Expert from whom you expect to receive the remote desktop assistance.
Enter the Expert's email address

Enter the Expert's email address

3.Click the Send button.

See also:

Launching the Service

Support Session

Interacting with the Expert via Chat

Disconnecting from the Support Session

 


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