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Sending Files

Techinline Remote Desktop Client User Guide Techinline Remote Desktop Expert User Guide Print this Topic Previous pageReturn to chapter overviewNext page

You may transfer a single file from your computer to the Client's computer without launching the Remote Desktop Control mode. The Client may also transfer a single file from their computer to yours without launching the Share Desktop Control mode.

To send a file to the Client's computer:

1.Connect to the Client's computer and start the support session. The Expert Main Form (Active Session Status) will appear.
The Expert Main Form (Active Session Status)

The Expert Main Form (Active Session Status)

2.Click the Send file to the remote computer button ().

 

Note. File transfer can be done in only one direction at a time (from the Expert to the Client or from the Client to the Expert). If the Client has already initiated the file sending operation, you will be unable to send a file to the Client until the operation has been completed.

3.In the Open file for sending dialog, select a file and click the Open button.
Choose a file and click Open

Choose a file and click Open

4.The Client will be asked to specify a folder for saving the file on their computer.

Note. If the Client has canceled the file transfer, you will receive the following message in your chat board:

5.When the transfer starts, the progress bar will appear. It displays the estimated time remaining until the completion of the transfer. The Send file to the remote computer button will be dynamic.

Note. To cancel the transfer of the file, click Cancel. The following message will be displayed in your chat board:

6.If the connection to the source folder was lost during a file transfer, the following message will be displayed in your chat board:

To receive a file from the Client's computer:

1.Connect to the Client's computer and start the support session.
2.When the Client initiates the file sending, the Save receiving file dialog will appear.
3.Select a folder for saving the file on your computer.
4.Change the file name and select a file type if needed.
5.Click the Save button. The progress bar will appear. It displays the estimated time remaining until the completion of the transfer.

6.When the transfer is complete, the corresponding notification will appear in your chat board, along with a link to open the file:

Note. To cancel the transfer of the file, click Cancel.

7.If the connection to the chosen folder was lost during a file transfer, the following message will be displayed in your chat board:

 

 


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