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Setup Unattended Access

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Setup Unattended Access operation allows you to configure an unattended client on the remote computer. This will allow you to connect to this computer without a Client ID or in the absence of the remote user.

This operation is available when the client application has been started with Administrative rights. If the client does not have Administrative rights, you first need to Restart the Client as Windows system service.

 

To Setup Unattended Access to the Client's remote computer:

1.Connect to the Client's computer and start the support session. The Expert Main Form (Active Session Status) will appear.
The Expert Main Form (Active Session Status)

The Expert Main Form (Active Session Status)

1. If the Client does not have Administrative rights, you first need to Restart the Client as a Windows service.

2.Click the Setup Unattended Access button  (), the Setup Unattended Access form will appear.

 

Enter Computer name and click Setup button

Enter Computer name and click Setup button

 

Computer Name is the name which will be displayed for this computer in your Unattended Computers List. This name will also be automatically used for the Client Name field upon establishing an unattended connection and will appear in your Session Usage Report.

Computer Group is the name which will be used to group computers in the Unattended Client list. You may select an existing Computer Group name or enter a new one.

 

You may manually edit the Client Name field after the connection has been established. To edit the Client Name, simply click on the field and enter your text.

You may also request the Client for their Windows login credentials. These credentials are securely saved on the Client’s computer and will be available to you during an unattended connection.

3.Click Setup.

A Setup Unattended Access prompt will appear on the remote computer.

Client’s Operating system is Windows Vista and Later

Client’s Operating system is Windows Vista and Later

Client’s Operating system is Microsoft XP/2003

Client’s Operating system is Microsoft XP/2003

 

Note: If you were running a Remote Control operation, it will be automatically closed. As a result, you are unable to setup unattended access without the client’s awareness and approval.

 

Following the Client’s approval, this computer will appear in the Unattended Clients list of your account. You may now disconnect from the Client and Establish an Unattended Connection at any time.

Note: You may edit the Computer Name at any time. To edit the name, click the name in your list and enter your text.

See also:

Establish Unattended Connection

Remove Unattended Access to the Remote Computer

Request Windows Password

Restart the Client as a Windows system service

 

 


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