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Support Form

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The Support Form is available when you are logged in as the Expert to the Techinline Remote Desktop service, and may also be accessed during the support session.

In this form, you may contact the Techinline support department.

The Support Form consists of the following elements:

The Support Form

The Support Form

Support Panel:
oThe Your Name field allows you to enter your name.
oThe Email field allows you to enter your email.
oThe Subject field allows you to enter the subject of your message.
oThe Message field allows you to enter your message.
oThe Submit Ticket button submits your inquiry to the Techinline support department.
Tabs:
oHome Tab. When you are not connected to the Client, this tab opens the Expert Main Form (Pre-Session Status). During a support session, this tab opens the Expert Main Form (Active Session Status).
oMy Account Tab. This tab opens the My Account Form which allows you to manage your Techinline account.
oUnattended Clients Tab. This tab opens the Unattended Clients Form which allows you to manage your Unattended clients.
oSupport Tab. This tab opens the Support Form from other windows.
Buttons:
oThe Back Arrow button () opens the Expert Main Form (Pre-Session Status) if you are not connected to the Client. During a support session, it opens the Expert Main Form (Active Session Status).
oThe Get Context Help button () opens context sensitive help that is related to the current context.
oThe End Session button () finishes work with the Techinline service. The Expert Log In Form will appear.
Version number shows the current version of your Techinline Remote Desktop service.

 

See also:

Problem-solving

FAQ

Contact Us

Feedback

Glossary.

 

 


Page url: http://www.techinline.com/Help/index.htm?support_window.html