The Support Form is available when you are logged in as the Expert to the Techinline Remote Desktop service, and may also be accessed during the support session.
In this form, you may contact the Techinline support department.
The Support Form consists of the following elements:
The Support Form
| o | The Your Name field allows you to enter your name. |
| o | The Email field allows you to enter your email. |
| o | The Subject field allows you to enter the subject of your message. |
| o | The Message field allows you to enter your message. |
| o | The Submit Ticket button submits your inquiry to the Techinline support department. |
| o | My Account Tab. This tab opens the My Account Form which allows you to manage your Techinline account. |
| o | Support Tab. This tab opens the Support Form from other windows. |
| o | The Get Context Help button ( ) opens context sensitive help that is related to the current context. |
| • | Version number shows the current version of your Techinline Remote Desktop service. |
See also:
Problem-solving
FAQ
Contact Us
Feedback
Glossary.
Page url:
http://www.techinline.com/Help/index.htm?support_window.html
) opens the Expert Main Form (Pre-Session Status) if you are not connected to the Client. During a support session, it opens the Expert Main Form (Active Session Status).
) finishes work with the Techinline service. The Expert Thank You! Form will appear.