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Viewing and Controlling the Expert’s Remote Desktop

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The Expert can allow you to remotely view or control their desktop. In this case, you will simply receive an invitation to remotely view or control the Expert's desktop without any request for permission.

To view or control the Expert's remote desktop:

When the Expert shares view of their desktop with you, you will receive the following invitation: "Remote desktop view has been started." You can view the Expert's remote desktop.
You can view the Expert's desktop

You can view the Expert's desktop

When the Expert shares control of their desktop with you, you will receive the following invitation: "Remote desktop control has been started." You can view the Experts's remote desktop and control the Expert's mouse and keyboard.
You can control the Expert's dektop

You can control the Expert's dektop

The Expert's remote desktop will be displayed on your screen in one of the following ways:

The Remote Desktop View/Remote Desktop Control toolbar will appear on your screen if the Experts's screen resolution is equal to or higher than yours (or if the Expert has multiple desktops). The Expert's desktop will be shown in full screen mode.

The Remote Desktop View toolbar

The Remote Desktop Control toolbar

 

The Remote Desktop View/Remote Desktop Control icon () will appear on your taskbar if the Expert's screen resolution is lower than yours. Click the icon on the taskbar to open the Remote Desktop View/Remote Desktop Control window.

 

The Expert's desktop will be shown in the Remote Desktop View/Remote Desktop Control window.

To switch between the full screen and window modes:

To switch to full screen mode, click the Maximize button in the Remote Desktop View/Remote Desktop Control window.
To switch to window mode, click the Restore Down button on the Remote Desktop View/Remote Desktop Control toolbar.

You may use the following tools:

CTRL+ALT+DEL button
Pencil tool
Laser Pointer tool
Magnifier tool
Session Video Recording tool
Multi-Display tool

In some cases, you may need to:

Adjust the settings for viewing the remote desktop
Disable/enable clipboard synchronization

To stop viewing/controlling the Expert's remote desktop:

Click the Close button on the Remote Desktop View/Remote Desktop Control panel, or click the Close button in the Remote Desktop View/Remote Desktop Control window.

Note. The Expert can also stop sharing view or control of their desktop with you.

 


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