Features

Easy for Remote Customers - Even Novice PC Users

Forget the manuals and frustrating training sessions because your clients do not need to learn anything to join your session. It is so straightforward to get connected that even novice users can do everything themselves. You'll never need to leave your chair!

2-Way Desktop Control/Viewing

Empowers your support team to show his/her desktop to the customer or employee while retaining sole mouse and keyboard control.

Remote Desktop Control/Viewing

Empowers your support team to immediately assess issues by remotely viewing the customer's or employee's computer and sharing control of the mouse and keyboard.

Firewall/Proxy Transparent

Do you have a complex network access policy, and don't want to fight with your firewall to have a full-featured remote access service? The Techinline Remote Desktop works on a standard HTTPS protocol that requires no additional setup or configuration of any kind.

Easily Customizable

You can create a custom client page that matches the design of your own web site. You can then link or direct your clients to the custom page to join your remote support session. From there, they'll go to the Techinline web site, which will prominently display your company name, logo, company colours and any other design elements you want.

Text Chat

Integrated text chat between an expert and a client can lower handling time for less complex incidents and will save on phone call costs.

Multi-monitor support

If the remote computer has multiple monitors, you may see the contents of all of those monitors. Switching monitors is done automatically when either you or the remote user, move the mouse to the other monitor.

Reporting Tool

You can receive a summary about your past sessions. This summary contains information about the expert's connections to his/her clients. You may export the summary to PDF or Excel formats, and print this information.

Clipboard Transfer

You can copy and paste text, images, and other objects from the local computer to the remote computer, and vice versa.

128 Bit SSL Encryption

All data transferred during a remote desktop session is totally secure and private. There is no session data kept on the Techinline side, so your privacy is kept intact and your communications are secure.

Browser-Based Service

You don't have to install any software on your PC or your client's. All you and your remote party need is a Web browser; just open it and you're ready to use the Techinline service in seconds.

Auto Scroll

You'll have to try this feature to realize how comfortable remote sessions have become. It makes your work far more interactive than before! Your remote view follows the movements of your mouse, giving you the freedom to explore the desktop you're connected to.

Auto Scale

With this feature, Techinline goes further in adjusting screen settings! Remote screen fits the size of your screen. You can view the whole remote screen no matter what size it is.

Instant Connection

Don't make your clients wait! With Techinline Remote Desktop technology, you'll have your remote user online in less than 30 seconds. No wizards, no endless confirmation dialogue, no hassle at all. Just click and get connected!