Frequently Asked Questions

General Questions

Using the service

The security warning dialogue doesn't appear and I can't run Techinline Remote Desktop on my computer. How can I start the service?
How do I change my login password?
How can I send Ctrl-Alt-Delete combination to the remote computer?
Do I have to use all of the purchased sessions with only one customer?
If I purchase a number of licenses at once, can I set up separate logins for each of my licenses?
I am trying to connect to a remote client, but he/she is unable to install Techinline's browser add-on due to not having admin rights. What should they do?

Pricing plans

Orders/Payment

General Questions

Techinline Remote Desktop allows you to host remote desktop sessions reliably and securely. Having a browser and an Internet connection will enable you to connect to the remote computer, display and/or control its keyboard and mouse, communicate through our built-in text chat, while also giving you the ability to share your desktop with the other party.

How much does it cost?

There are two payment plans: The unlimited plan costs just $30 per month (or $300 per year), and the Pay-Per-Session plan starts at $20 for 5 sessions. For more details on our great offers, please refer to the plans page.

What can I do with Techinline Remote Desktop?

With Techinline Remote Desktop, you can perform almost any task imaginable, right from the comfort of your own computer. For example, you can:

View remote clients' desktops and enjoy such fine features as desktop auto scroll and full-screen display.
Run applications on remote computers and use their desktops like you would your own.
Share your desktop with a remote party so you can hold demo sessions, make presentations, or give on-screen instructions.
Let the remote party work with your desktop the same way you do with theirs.

How can I use Techinline Remote Desktop?

There are plenty of ways that you can use remote access. Here are the most common applications of the Remote Desktop access service:

Technical support/helpdesk service. Remotely assist your customers and users.
Online product showcases. Help your prospective clients navigate through your offers efficiently, or demonstrate your products live and interactively.
Collaborate and review documents with your customer. Examine spreadsheets, charts, and slides. Focus on the important data, and simplify complicated documents in real time.
Get approvals for your design work from customers that are a thousand miles away; show photos, sketches, 3D models, charts, and presentations.

Please visit our Use Cases section to learn other ways in which you can use our service to help your business.

How easy is it to set up and use?

All your remote party needs to do is open a link in a browser. (Obviously a Web browser and an Internet connection are necessary to achieve this). Next, the user initiates a small browser add-on with a single mouse click and they are done! At this moment, they will have their Client ID and will be ready to join the remote desktop access session.

For the expert, things are not much more complicated. All you need to do is open your browser and go to the Expert's page of the Techinline service, then log in. You are now ready to start working with your users. It's as simple as that! Of course, you may feel the need to adjust some minor session settings, but from the moment you log in, you are able to use the service.

Keep in mind that if you try to use the expert's access on a workstation that you have never used our service on before, you'll be prompted to load the small browser add-on and install it with just a single click of the mouse.

Please remember that you (nor your remote party) do not have to:

Open any ports or configure your firewall in any way.
Know any IP addresses or other technical networking details.
Install any software or drivers on the computer or make your customer/user do so.

Is Techinline Remote Desktop secure?

Techinline Remote Desktop is completely secure:

You don't have to open any ports or adjust your network security settings.
All session and visual data plus keyboard and mouse control are encrypted with 128-bit encryption and are transmitted over SSL connection, the standard for secure Internet communication.

Does Techinline Remote Desktop contain any code other than the remote desktop functionality?

Techinline Remote Desktop contains ONLY the code required for remote desktop functionality.

Techinline Remote Desktop does NOT contain any code that is not required for remote desktop functionality.
Techinline Remote Desktop does NOT collect any personal information or system data from the user's PC or from any other PC in the user's network.
Techinline Remote Desktop does NOT allow access to the user's PC without his/her explicit permission.
Techinline Remote Desktop does NOT contain spyware, adware, tracking software, or any other type of unwanted software.

What are the system requirements?

Techinline Remote Desktop is currently available for the Microsoft Windows operating system, and Internet Explorer and Mozilla-based (Firefox, Netscape, SeaMonkey) Web browsers. For detailed system requirements, please refer to the System Requirements page.

How is Techinline Remote Desktop different from Microsoft Remote Assistance?

Techinline Remote Desktop is easy to run, simple to use, and completely secure. Key differences between Techinline Remote Desktop and Microsoft Remote Assistance include:

With Microsoft Remote Assistance, you control remote computers that run any Windows version (95 or later), but you can only use Windows 2000 server or XP to access computers with the operating systems mentioned above. Techinline Remote Desktop does not have this limitation and therefore can run under any version of Windows (95 or above).
With Microsoft Remote Assistance, the remote computer and the local computer both need to be on the same network. This is not the case with Techinline Remote Desktop.
Microsoft Remote Assistance is difficult to set up. With Techinline Remote Desktop, you can be set up and ready to go seconds after you log in.

Can I change the email address which is associated with my account and is used as my login?

Yes, please contact our team from your current email login, and notify us of the new email address which you will be using as your login.

Using the service

The security warning dialogue doesn't appear and I can't run Techinline Remote Desktop on my computer. How can I start the service?

It's possible that you may have high or custom security settings for the Internet zone. In order to allow running Techinline Remote Desktop safely, please add https://techinline.net to the Trusted Sites zone:

Open Tools->Internet Options...->Security
Select "Trusted sites" icon
Click on the "Sites..." button
Enter https://techinline.net into the "Add this Web site..."text box
Click on the "Add" button
Click on the "Close" button
Click OK
Reload https://techinline.net page

How do I change my login password?

Please log into the Techinline service and go to My Account->Edit Profile->Change Password.

How can I send Ctrl-Alt-Delete combination to the remote computer?

Use Ctrl-Alt-End in the Remote Control session to send Ctrl-Alt-Delete combination to the remote computer.

Do I have to use all of the purchased sessions with only one customer?

No. You can use the sessions with different customers from different computers at any time in the future.

If I purchase a number of licenses at once, can I set up separate logins for each of my licenses?

Yes. In this case, you have to notify our team with the email addresses which you want to be used as the new logins.

I am trying to connect to a remote client, but he/she is unable to install Techinline's browser add-on due to not having admin rights. What should they do?

In this case, they need to use the "Run Remote Desktop Launcher" option. This option appears when the client opens the techinline.net page and is asked to install the browser add-on. Please tell your client to click on the "Run Remote Desktop Launcher" link and run the "Techinline Launcher.exe" application, which will be downloaded through the link mentioned above.

Pricing plans

Do you provide price discounts for group purchases?

Yes, please feel free to contact our sales department via email or telephone for the discount which we can offer based on your potential order.

Do you offer discounts to non-profit and/or educational organizations?

Yes, if you are a registered non-profit or educational organization, please feel free to contact our sales department via telephone or email to learn more about Techinline's discounted rates.

Which pricing plan best meets my functionality needs?

Essentially, the final decision is up to you and will depend on how many sessions you envision using and with what frequency.

Using the pay-per-session plan is ideally suited for light or sporadic users. Because you are not bound to use the sessions within a given time period, it is possible to carry the sessions over for several months until they are required.
The pay-per-session plan also enables buyers to run numerous sessions concurrently and sequentially, so there really is no limit as to how you use the sessions you pay for.

Using the unlimited plan is perfect when you need a large number of sequential single sessions over the period of a month or a year.
However, if you require multiple sessions to run at any one time, then you will need to buy the appropriate number of unlimited plans or consider adding a pay-per-session plan to your existing account.

If you are uncertain about which option is the most appropriate plan for you, please contact one of our experts at , who will gladly provide you with assistance and ensure that you make the right decision for your needs.

How is a session defined in the pay-per-session plan?

The pay-per-session plan defines a single session as a 12-hour period, and begins billing after the initial connection is established. You can connect and disconnect to the same client any number of times during this period - this will be considered a single session.

Example: You have connected to the computer of client A on Monday at 10:00 a.m and disconnected at 10:13 a.m. You have created one session and it will be subtracted from your total count of purchased sessions. Later that day, you have connected to the computer of Client B at 01:00 p.m. and disconnected at 01:30 p.m. You have used another session and this will also be deducted from your available sessions by one session. At this time, you have used two sessions in total. If later that day you connect to Client A's computer at 9:30 p.m. and disconnect at 10:30 p.m., your account balance remains the same, because that will still be considered the as same session you had initiated earlier.

My per-session account was charged with another session after a repeated connection to the same client, even though the 12 hours which are allocated by Techinline for connecting to the same computer did not pass. Is this a mistake in your reports, and what should I do to get my session back?

This is not a problem with our reports. Techinline uses cookies to keep track of sessions, and in very rare instances, clients delete these cookies prior to connecting again.

In this case, please send a request to support@techinline.com with the session number(s) of the connections which were charged against you incorrectly. All session numbers can be found in your account's Reporting Tool (My Account ->Reports). A member of our support team will examine the case, and credit you with the lost sessions.

If I purchase the Pay-Per-Session plan - when does it expire?

Never. The sessions do not have an expiry date, and can be used at any time in the future.

Orders/Payment

Can I pay for Techinline Remote Desktop with a check?

If you selected a pay-per-session plan option, you should go to our prices page, select the appropriate pay-per-session plan, and click the "Buy Now" button. Then, select "Mail" in the "Method of Payment" drop-down list and follow the instructions.

For subscription plans, we also provide an option to make a check payment. You can buy an annual subscription for $300. Please go here to make an order. Bear in mind that this option is not self-renewing, so you'll have to manually renew the subscription in a year.

Other than credit card, do you accept any other forms of payment for a yearly subscription? Is it possible to get an invoice for a year?

Yes, we take payments other than credit card for a yearly subscription. You can get an invoice or send a check by mail with a special annual plan. The plan is similar to the yearly subscription plan with only one exception: it is not self-renewing, so you'll have to manually renew the subscription in a year. Please go here to make an order.

Other than credit card, do you accept any other forms of payment for a monthly subscription? Is it possible to get an invoice for a month?

No, we don't accept payments other than credit card for a monthly subscription.

How can I cancel my subscription?

You can cancel your subscription at any time by e-mailing Techinline at or directly from the payment system customer interface.

On the Orders page, does the term "Quantity" refer to the quantity of months purchased or the number of licenses?

The term "Quantity" refers to the number of licenses you wish to purchase for the given time period. (Example: if you purchase 3 licenses, this means that 3 experts can work simultaneously).