The entire connection process is as simple as it gets:
It does not matter whether you or your clients are located behind a firewall, proxy
server, or NAT: Techinline guarantees a trouble-free connection in any environment.
Provide your technical support team with a powerful tool for delivering effective on-demand assistance to your customers wherever they are. You can integrate
our solution into your website in order to simplify the connection process for your
customers, while also promoting your brand. Even the least "computer-savvy" users
will not run into any issues with joining your support session.
Please read our white papers for detailed information about Techinline and its capabilities:
All communication between session participants is transmitted using secure HTTPS
protocol. Techinline utilizes industry-standard 256-bit SSL encryption technology (Secure
Sockets Layer) to ensure the outmost level of security and pivacy of transmitted data.
This same technology is used to maintain the privacy of online banking transactions
and nearly all other payment processing services on the Internet. It guarantees
the highest level of service and security. Our SSL Certificates are issued by the
For Techinline users this implies the following:
Techinline delivers an additional, enhanced security layer with its Two-Factor Authentication
login process, making it fully compliant with PCI's Data Security Standards. The
Two-Factor login process requires the account holder's username and password as
well as a virtual token sent via email, which has to be provided upon login.
The Two-Factor Authentication process is an optional feature which may be activated
for any Techinline account upon their request at no extra cost.
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