FixMe.IT - Features

Remote support features

FixMe.IT provides IT experts, technicians, and support managers with a powerful remote desktop tool for delivering instant technical assistance to their clients.

Key Remote Support Features

  • Two-way desktop sharing
    Connect to a remote computer screen or share your own screen with a customer.
  • Unattended Access
    Configure up to 150 computers or servers for unattended access with your license and organize them by groups for convenient management.
  • Restart in Safe Mode
    Restart a remote computer in Safe Mode and automatically continue your support session.
  • Drag and Drop File Transfer
    Drag-and-drop files and folders directly to/from the remote desktop window.
  • Shared Clipboard
    Share clipboard data (text, images, files, etc.) between your own and customer's computers.
  • Multi-Monitor Navigation
    Easily view and control any number of monitors connected to the remote computer.
  • Auto Scroll and Auto Scale
    Conveniently navigate the customer's screen when its resolution is higher than yours.
  • MSI Package
    Mass deploy the Client application using Group Policy or include it as part of your software package.
  • Session Reporting
    Log your support sessions, create custom notes, and track the time spent supporting your customers.
  • Ctrl-Alt-Delete Combination
    Send a Ctrl-Alt-Delete combination to the remote computer to logon or change a Windows password.
  • Unlimited Concurrent Support Sessions
    Provide support or carry out time-consuming tasks for an unlimited number of customers at the same time.
  • Reboot and Automatically Reconnect
    Restart a remote computer without terminating an active support session.
  • Admin Rights Not Required
    Customer doesn't require admin rights to run the FixMe.IT app.
  • Built-in Text Chat
    Exchange instant text messages with the remote client using a built-in live chat.
  • Magnifier Tool
    View a portion of the remote screen with its original resolution in Auto Scale mode.
  • Laser Pointer Tool
    Useful for training customers to perform certain tasks on their computer.
  • Drawing Tool
    Draw on the remote screen to help the customer understand your instructions.
  • Video Session Recording
    Capture active support sessions for auditing and training. Recorded sessions are stored locally on the expert's computer and can be viewed at any time.
  • Perform Administrative Tasks
    Install software, change system-wide settings, and perform other tasks that require administrative rights on the remote computer.
  • Logoff-Logon and Switch User
    Remotely logoff/logon on a customer's computer to perform various tasks without interrupting the active session.

Key FixMe.IT Advantages

Simple and fast connection to a remote computer

Connect to a remote client in three simple steps without configuring network settings or installing software.

All your clients have to do is open a webpage and tell you their 6-digit Client ID number.

Remote Support of Unattended Computers*

Setup an unattended client application on the remote computer or server (including Windows Server Core) and connect at any time without the client's presence or involvement.

Perform the same operations in unattended mode that are available during a regular session.

*A single subscription license allows to configure up to 150 machines for unattended access.

Best performance and highest reliability

FixMe.IT is based on a network of communication servers distributed in various regions across the world. This system identifies the optimal connection path between the Expert and Client and reroutes to another communication server if the original server fails or is disregarded for any reason.

Access your clients transparently behind firewalls, proxy, NAT

No matter where you or your clients are located, you will always be able to run a support session and connect to the client's computer without reconfiguring any network setings.

Designed for maximum security and protection

All communication between the Expert and Client is transmitted through HTTPS protocol. FixMe.IT uses industry-standard 256-bit SSL encryption technology to ensure complete security and confidentiality of the support session.

Learn more about FixMe.IT security

Provide your clients with branded support

Integrate the client support page directly into your own company's website design! This ensures that your customers will request support directly from your website and simplify the entire connection process.

Learn more about our branding capabilities