Connect to a remote user in three simple steps without configuring network settings or installing software. All your client has to do is open a webpage and tell you their 6-digit Client ID number.
Setup an unattended client application on the remote computer or server (including Windows Server Core) and connect at any time without the client's presence or involvement.
Perform the same operations in unattended mode that are available during a regular session.
*A single seat allows to configure up to 150 machines for unattended access.
FixMe.IT uses a network of communication servers distributed in various regions across the world. This system identifies the optimal connection path between the Expert and Client and reroutes to another communication server if the original server fails or is disregarded for any reason.
No matter where you or your clients are located, you will always be able to run a support session and connect to the client's computer without reconfiguring any network settings.
All communication between you and your client is transmitted through HTTPS protocol. FixMe.IT uses industry-standard 256-bit SSL encryption technology to ensure complete security and confidentiality of the support session.
Learn more about FixMe.IT security
Integrate the client support page into your own company's website design! This ensures that your customers will request remote support directly from your website and simplifies the entire connection process.
Learn more about our branding capabilities
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