How it works

Connect to a remote desktop at any time, even in the end user's absence

Connect to a remote computer on demand

Take over the end user's desktop and deliver on-demand support when it's needed the most.
With the end user's permission, you're able to easily connect to and control their computer in real time.

On demand connection
Open Expert console

Open your Expert console using the desktop icon. Download and install the Expert console from if it's currently not installed.

Invite the remote user

Direct the end user to, where they will obtain a randomly generated Client ID.

Start a new session

Click the New Session button and enter the end user's Client ID to connect to the remote computer.

Connect to an unattended remote computer

Access and manage computers at any time without the end user's involvement. Connect to unattended computers from anywhere,
conveniently perform server administration, or retrieve important files from your office machine during afterhours.

On demand connection
Install unattended access

Download your unattended access installer from the Expert console and run it on the target computer in advance or during a live remote connection.

Open unattended list

Open your Unattended Client list to see and manage all of your unattended computers.

Connect in a single click

Select an unattended computer and connect without any user intervention at the remote end.

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Experience the fastest and easiest way to remotely support your customers.