FixMe.IT - Pricing

Start Supporting Clients Today with FixMe.IT

  • Unbeatable price without upgrade costs
  • Unattended and on-demand access
  • License is not tied to specific computer or tech
Pay yearly (save $60)
Buy it  $300
Pay monthly
Buy it  $30
  • Connect on-demand to any number of remote computers
  • Configure up to 150 computers for unattended access
  • Support an unlimited number of clients simultaneously
  • License can be used by a single tech at a time

Got questions or need a quote? Get in touch with our sales team:

US & Canada: 617 934 2771
United Kingdom: 020 8144 7131

How many clients can I support with a single license?

A single FixMe.IT license can be used to support an unlimited number of "on-demand" (attended) clients and up to 150 unattended machines.

How many clients can I support simultaneously using a single license?

You can support an unlimited number of remote clients simultaneously using a single license.

What is meant by concurrent licensing?

FixMe.IT's licensing structure is based strictly on concurrent technicians. This means that a purchased license is not tied to any specific technician or machine, and can be shared amongst multiple users or installed on any number of machines. However, each license can be used by a single technician at a given time. If you need to run multiple simultaneous/concurrent technicians, a corresponding number of licenses is required.

What if I need to support more than 150 unattended machines?

Each FixMe.IT subscription license can be used to configure up to 150 machines for unattended access. Additional licenses can be purchased to expand the unattended machine limit. Please contact our sales team if you wish to upgrade your account or expand the unattended machine limit.

Can I pay by Purchase Order?

Annual orders can be paid by PO. If you wish to pay by PO, please contact our sales team to obtain a formal quote and start the PO process.

What payment methods do you accept?

Available payment methods include credit card, PayPal, Check/Money Order, and Wire Transfer. Please contact our sales team to obtain a formal invoice and payment instructions for a wire transfer or check order.

Can I pay using PayPal?

Yes, a PayPal order can be placed on this page.

How can I add licenses to an existing account?

Please contact our sales team if you wish to add licenses or upgrade your existing FixMe.IT account, and we will provide the corresponding payment instructions.

How do I upgrade from a free trial to a paid account?

You may upgrade your trial account to a paid subscription by submitting an order on our Pricing page. Alternatively, you may submit the upgrade order directly from the Expert app using the "Upgrade License" option. Please contact our sales team if you need further assistance with upgrading to a paid account.

How can I reactivate an expired or canceled subscription?

An expired FixMe.IT subscription can be easily reactivated using the "Renew License" option on the Expert app interface. Alternatively, please contact our sales team if you need assistance with renewing your subscription and we will provide the corresponding instructions.

Can I purchase a manually renewable subscription?

FixMe.IT offers a manually renewable annual subscription which can be purchased using this order form.

Are there any educational or non-profit discounts?

We're happy to provide a 5% non-profit or educational discount on an annual order. Please contact our sales team to obtain a discounted quote or invoice for your order.

Do you provide volume discounts?

Volume discounts are available on orders of 20 or more licenses. The regular price applies to all orders under 20 licenses.

How do I cancel my subscription?

All FixMe.IT subscriptions are auto-renewable by default. If you decide to cancel the subscription and disable any further auto-renewal charges, simply submit your cancellation request to our sales team. Your subscription will remain fully active for the remainder of the paid subscription term and will expire at the end of the paid subscription term.

What happens after I cancel my subscription?

Your subscription will remain fully active for the remainder of the paid subscription term and will expire at the end of the paid subscription term. Note: Any existing unattended machines on the account will be automatically deleted 30 days after the expiration date.

Can I create multiple logins for a single license?

Yes, you can assign up to 4 additional "sub logins" for each license. Please contact our sales team If you wish to add sub-logins to your FixMe.IT account. Note: If you have multiple logins on a single license, only one of those logins can be used at any given time.

Is there a money back guarantee?

Yes, FixMe.IT offers a 30-day Money Back Guarantee policy. If you're dissatisfied with the FixMe.IT product for any reason, please submit your refund request to our sales team within 30 days of the initial order and we will issue a full refund.

Can I switch between the available subscription plans?

Yes, you can switch your subscription plan at any point prior to the next renewal date. Please contact our sales team so that the necessary changes can be made within our billing system.