Security Features | FixMe.IT Remote Support Software

FixMe.IT Security Features

Our application was designed to ensure security and privacy for you and your clients.

FixMe.IT helps you deliver the highest level of service to your customers while keeping all communication as secure as possible.

Secure data transfer

All data transmitted with FixMe.IT is fully protected with industry-standard 256-bit SSL encryption technology that ensures the highest level of privacy and security. This means that your screen captures, commands, and files cannot be intercepted or altered by any third party during the session. All FixMe.IT SSL certificates are issued by the Comodo Group, a leading internet security provider.

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Two-factor authentication

If you need an additional, enhanced security layer to protect your communication processes and get your business PCI-ready, FixMe.IT delivers optional two-factor authentication. The two-factor login process requires the account holder's username and password as well as a virtual token sent via email, which has to be provided upon login. Two-factor authentication can be enabled for any FixMe.IT account at no extra cost.

Reliable server network

Our application utilizes a secure network of geographically distributed communication servers that identifies the optimal connection between computers, and ensures that you always work with a genuine FixMe.IT server. With hardware firewalls and layered mitigation technology built into the architecture, our server network ensures that all communication between you and your client is highly reliable and secure.

Detailed session reports

FixMe.IT delivers peace of mind to team managers and CIOs by allowing them to always stay on top of how the application is being used. With FixMe.IT, you’re able to transparently review the details of all activity logs, audit remote sessions, and generate reports of completed sessions. That said, if an unauthorized session ever takes place, you’ll know about it.

Protection against unauthorized remote access

Your clients are given full control to maximize remote access protection and eliminate the risk of unauthorized access to their machines. For each remote session, FixMe.IT issues a unique Client ID that cannot be reused. Your client will always observe what’s happening on their screen and can terminate the session at any time. Every unattended session requires Windows credentials provided by you or the client.

Trusted by customers around the globe

Techinline FixMe.IT is one of the most trusted products on the remote desktop software market. Our application is used by companies of all sizes, including global corporations, small and medium sized businesses, and sole proprietors that operate across a wide range of industries in 63 countries.