Terms of Service
Last updated: November 2019
Welcome to Techinline FixMe.IT!
Before using the Techinline software, you should be aware of the content of all the documents mentioned above.
"Techinline" or "We" or "Our" refers to Techinline Ltd. Please see the Imprint for details.
1. Purpose of Business
The main purpose of the Techinline software is to allow IT professionals and helpdesk technicians ("Expert") to establish remote desktop sessions over the Internet for their business or personal purposes, i.e. to provide technical support to their customers ("Client") remotely or to access unattended remote computers.
3. License Agreement
Before evaluating or purchasing the Techinline software, be sure to read the License Agreement (LA). By accepting these Terms of Service, you also agree to our License Agreement (LA).
4. Service Level Agreement (SLA)
Techinline is committed to providing prompt and reliable services. Please refer to our Service Level Agreement (SLA) for details.
5. Data protection
5.1. The Customer consents to the collection, storage and processing of personal data, provided these data are required to create, define the substance of, or amend the contractual relationship with Techinline. These personal data shall be used exclusively for the purposes of contract implementation. In the absence of express consent or a statutory basis, the Customer’s personal data shall not be disclosed to third parties who do not perform an active part in contract implementation. Following completed contract implementation, the data shall be blocked to prevent further use. The data shall be deleted following expiry of the retention periods specified under tax and commercial provisions, unless the Customer has expressly consented to their further use.
5.2. For the purposes of identifying the terminals (work stations) under the agreement, Techinline shall, in the course of remote data access and within the scope of the purpose of the agreement, store the IP and MAC addresses of the respective terminals for a period of seven hundred and thirty days (730) days for the purposes of preventing risks and removing malfunctions; this data is then deleted without trace unless statutory provisions or official orders require otherwise. Techinline has no direct or administrative access to the transmitted data contents and shall only store them temporarily for the purposes of transmission of the remote access initiated by the Customer.
5.3. Techinline shall, with reference to the respective Customer's account, log the time the Techinline software is started and the time and duration of the pertaining remote session (session protocol); these data are stored in a databank which is not connected to the databank containing the user data of the respective user. Techinline shall only log and/or store the contents of the respective data connection (session) on behalf of the Customer if this is part of the agreement, in accordance with the offer chosen by the Customer (Session Notes or Client Name).
5.4. With regard to data storage and/or processing pursuant to Section 5.2 and 5.3 above, the Customer undertakes to check whether this could affect personal data of third parties.
5.5. Techinline shall also store data on IP address(s) of session participants, and potentially other technical data of the terminal used, exclusively in anonymized form and for purely statistical purposes.
5.6. Personal data during the ordering process is transmitted via the internet using TLS-based encryption. Credit card data is not stored by Techinline, but collected and processed by Techinline's authorized e-commerce partner. Techinline secures its website and other systems using technical and organizational measures against loss, destruction, access, change or processing of the personal data by unauthorized parties.
5.7. The Customer has a right to free information about the data saved about its person and a right to correction, blocking or deletion of this data. The responsible office in this regard is:
241 Robert Hicks Dr
M2R 3R3 Canada
For pricing details on the Techinline software, please see our Pricing Page.
Prices are listed on Techinline's website in US Dollars, the default currency.
The Techinline software can be purchased by users from all around the world. A payment currency depends on the country where an individual or a legal business entity buying a license has a registered address ("Country of Purchase"). The applicable currency will be displayed on Techinline's Buy Now form. The buyer may also be provided with an option to select the preferred currency when purchasing the Techinline software.
If you purchase or order the Techinline software, you agree to pay the applicable fees and taxes such as sales tax, VAT, withholding tax, and any other applicable taxes that may be imposed by a relevant jurisdiction. If you are exempt from paying any taxes, you must provide us with appropriate evidence of tax exemption. Taxes are calculated by our authorized billing partners, Bluesnap Inc and Brightmarket LLC, on the basis of the billing information or Country or Purchase provided at the time of purchase or order.
9. Online Payments
You may submit a credit card order on our Pricing page to purchase the Techinline software. You will subsequently be required to fill in payment information.
A PayPal order can be placed on an alternate Pricing page.
In case an online payment is completed successfully, this will be regarded as a "Purchase". Your Techinline software will be shipped electronically. You will receive a confirmation email containing login credentials for the purchased license(s), copy of a paid invoice, and standard instructions on how to start using the Techinline software.
Depending on the selected payment method and possible customer choice, online payments are collected by one of Techinline's authorized e-commerce billing partners:
- Bluesnap Inc
800 South Street, Suite 640
Waltham, MA 02453
- Bright Market LLC (dba FastSpring)
801 Garden St.,
Santa Barbara, CA 93101
When you make an online payment for the Techinline software by credit card, your card information will be processed by either Bluesnap Inc or Bright Market LLC. These two companies are authorized to process credit card orders on behalf of Techinline Ltd. Techinline itself does not collect, process, or store credit card information.
All credit card transactions are encrypted for your protection. Our Buy Now pages use Secure Sockets Layer (SSL) to ensure the security of your transaction. Please make sure all the SSL security features are turned on in your browser's preferences or options. You can verify that the page is protected if the URL displayed in the location bar begins with "https:". If you should have any further questions regarding your credit card charge, please contact us.
10. Bank/Wire Transfer
You may decide to submit the order via a Wire Transfer. Your order will normally be processed within 24 hours (on the business days) after the payment is received. The Techinline license(s) will be activated only after payment is received. Note that you may be charged fees for any applicable international bank transfers. Please contact us if you wish to pay by Wire Transfer so that we can provide a corresponding invoice and payment instructions.
11. Paying by PO, Check, or Money Order
You are welcome to pay by PO, Check, or Money Order and may request the corresponding payment instructions. However, your order will be processed and the Techinline license(s) will become active only when payment is received. Please contact us for instructions on submitting the order.
12. Paid Invoice
When your original or recurring purchase is successfully completed, you should immediately receive an automated confirmation email containing a copy of your paid invoice.
13. Refund Policy
Techinline provides a 30-day Money Back Guarantee. If you are dissatisfied with the Techinline software for any reason, you will receive a full refund if the refund request is made within 30 days of the account activation or purchase, minus any processing commission fees charged by our e-commerce partner for processing your payment. The purchase is considered final after 30 days and is not subject to a refund. Note that the Money Back Guarantee refund policy applies only to original orders. Any recurring orders are not eligible for a refund.
14. Free Trial Policy
A Techinline free trial account is provided for evaluation purposes with the intent of introducing you to the software's functionality, performance, and any other areas that may assist you in making an appropriate decision regarding the purchase of the Techinline software beyond the free trial period. By default, a Techinline free trial account is valid for 15 days.
A Techinline free trial user is defined as a legal entity, home user, non-profit organization, regional representation or subdivision which has registered the Techinline free trial account. Registration of multiple concurrent free trial accounts by a single user is regulated by Techinline and is generally against our Terms of Service. The user may apply to register multiple concurrent free trials by contacting Techinline's sales team.
Techinline reserves the right to block or limit access to any trial accounts that are suspected to be in any manner linked to previously registered trials by the same free trial user.
We reserve the right to change or supplement these Terms of Service at any time. Any changes will be posted on this website along with the date when they become effective. We urge you to monitor this website to be informed of any changes. In the event that the modifications materially alter your rights or obligations thereunder, we will make our best efforts to notify you of the change. Your continued use of the Techinline software after the revised Terms of Service have become effective indicates that you have read, understood and agreed to the current version of these Terms of Service.
241 Robert Hicks Dr
Phone: +1 617-934-2771
Thank you for reading our Terms of Service. We hope you'll enjoy using the Techinline software!