Our Customer Stories

Discover how companies around the globe are using FixMe.IT to deliver better, faster remote support and increase client satisfaction

"FixMe.IT securely provides a non-technical user with the easy way to allow access to their computer. Our clients like the ease of use. They also like watching me help them remotely so they can learn what they can do instead of having to call us next time”.

Eugene Graham
Network Specialist @CJUSD

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"FixMe.IT provides us the ability to see the end user's problems directly, thus improving the resolution time. We have received 100% satisfaction from our users when engaging in a remote desktop session, which allows us to enhance the user experience.”

Ricky Doyle
Director @Practice Labs

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"I have been using FixMe.IT for some time now and it has always performed very well. Yesterday I had to upgrade one of my client's PCs to Windows 10. I was concerned about the upgrade because I was doing it remotely. FixMe.IT came through as always. There was only a very short amount of time that I was not connected. When the remote connection came back on, I was able to watch the upgrade complete and respond to the prompts. Thank you for having such a robust and reliable product." Martin Caruana, Owner @Your Web Help

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"FixMe.IT is user-friendly for the customer to initiate, it greatly enhances the quality and productiveness of the technical meetings internally, while it has saved numerous service calls to the commercial customers, which saves both time and money for the customer, and, at the same time, increases the quality of our service."

Steve Calaman
Network Administrator @Target Systems

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"We have tried many remote support products, and found them all either very expensive, or lacking in features, and one even left our customers with a massive security risk. Then we found Techinline FixMe.IT, which is cost-effective, jammed packed with features, and simple for our customers to use."

David Prince
Managing Director @Techforce Services

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"FixMe.IT allows us to provide one-to-one support anywhere in the world without the cost of travel and in an extremely timely fashion. We chose it for a combination of reasons. Firstly, the company was very quick to respond and provided clear and complete answers in our initial discussions. Secondly, the pricing model is flexible and suited us."

Gareth Scragg
Marketing Director @Data Pigeon

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"From our clients' perspective FixMe.IT is incredibly easy to use. We simply guide the client to fixme.it, ask them to press enter and then read out the six-digit code – they don't need to register, they don't need to set anything up, they're not bombarded with advertising, and lastly, the service always works!”

David Askill
Technical Sales & Support @ICT Bureau

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