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About Techinline FixMe.IT

Techinline Remote Desktop Client User Guide Techinline Remote Desktop Expert User Guide Print this Topic Previous pageReturn to chapter overviewNext page

Techinline FixMe.IT allows you to connect to a remote computer (to a Client), view its desktop, control the mouse and keyboard, as well as share your own desktop (as an Expert) with the Client. Techinline FixMe.IT requires downloading and running an application.

Example of interaction between a Client and an Expert

Expert - a user who offers technical support or any other form of assistance to the Client, a remote computer of a user.

What can you do with Techinline FixMe.IT?

With Techinline FixMe.IT, you can perform almost any task imaginable, right from the comfort of your own computer. There are a number of ways in which you can use remote access. Here are the most common applications of the FixMe.IT application:

Technical/helpdesk support. Techinline FixMe.IT allows you to remotely assist your employees and customers by viewing their computer desktops on your screen in real time, using your own keyboard and mouse to control their computers remotely, and running applications on their computers.
Online product showcases. Techinline FixMe.IT allows you to help your prospective clients navigate through your offers efficiently or demonstrate your products interactively by sharing your desktop with them. You can conduct demo sessions, make presentations, or provide on-screen instructions. You can also allow your clients to work on your desktop the same way you do on theirs.
Collaborate and review documents with your customer. Examine spreadsheets, charts, and slides. Focus on important data and simplify complicated documents in real time.
Get approvals for your design work from customers who are thousands of miles away; show photos, sketches, 3D models, charts, and presentations. Techinline FixMe.IT also allows you to transfer folders, files, and text between the local computer and the remote computers of your customers.

Features of Techinline FixMe.IT

With Techinline FixMe.IT you can:

View the remote desktop of the Client.

View the desktop of the remote computer and enjoy full screen functionality and auto scroll. This even applies to sessions between users with different screen resolutions and color qualities.

Control the remote desktop of the Client.

Control the desktop of the remote computer. You will have full access to the mouse and keyboard of the Client.

Perform multi-monitor support.

View and control multiple monitors of the Client, as well as share view and control of your own multiple monitors with the Client.

Transfer files.

Transfer folders, files, images, and any other objects from the local computer to the remote computer, and vice versa.

Transfer clipboard content.

Copy and paste text from the local computer to the remote computer, and vice versa.

Perform Remote Reboot and Reconnect.

Perform Remote Reboot of the remote computer, including Safe Reboot.

Share your own desktop with the Client.

Share your own desktop view with the remote Client.

Allow remote control of your desktop to the Client.

Allow the remote Client to control your desktop, making the session bidirectional.

Get reports on remote session.

Keep track of all the remote sessions and obtain information output on all sessions conducted.

Communicate with the Client via chat.

Interact with the remote Client via our built-in text chat.


Record the performed remote session.

Video record the remote sessions in order not to miss any important details.

Connect to unattended computers and servers.

Configure computers for unattended access to connect without any end-user intervention or presence.

Setup multiple concurrent connections to remote computers and servers

Setup connections to multiple remote computers and/or servers and work with them simultaneously.

 

All types of Internet connections are compatible. Dial-up, DSL, cable modem, or local area network (LAN) connections are acceptable. You can adjust the service settings to receive the best results.

See also:

Expert User's Guide

Client User’s Guide

How To Purchase Techinline Service

Glossary

 


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