The Client Box (Pre-Session Status) is displayed when you have launched the Techinline Remote Desktop service as the Client (to receive technical support or any other form of assistance from the Expert) but a connection has not yet been established with the Expert.
The Client Box (Active Session Status) consists of the following elements:
The Client Box (Pre-Session Status)
|•||The Client ID field displays the Client ID that you should send to the Expert. The Client ID is a service-generated 6-digit number which is used to identify you as the Client during your connection to the support session. You always receive a new Client ID which cannot be used for a second time to connect to an Expert's support session.|
|•||The Send Client ID by Email link opens your default e-mail program (mail client) and automatically generates a new e-mail to send your Client ID to the Expert.|