The user may change the current Windows User during the support session using Switch User Window function.
If you change the user with the help of Switch User function:
|1.|| If a system with administrative rights is started:|
|•||File transfer will not be canceled;|
|•||The support connection will continue and the Expert may control this machine remotely either the Windows Logon screen or the logged in Windows user.|
|2.|| If a system without administrative rights is started:|
|•||File transfer will be canceled.|
|•||The support connection will be paused until the User logs into Windows using the same username to restore the support session.|