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Expert Main Form (Pre-Session Status)

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The Expert Main Form (Pre-Session Status) appears when you have logged in to the Techinline FixMe.IT application as the Expert (to offer technical support or any other form of assistance to the Client) but a connection has not been established with the Client.

In this form, you can establish a connection with the Client to start a support session.

 

The Expert Main Form (Pre-Session Status) consists of the following parts:

The Expert Main Form (Pre-Session Status)

The Expert Main Form (Pre-Session Status)

Connection Summary:
oThe Waiting number shows the amount of support sessions that must be confirmed by the Client.
oThe Connected number shows the amount of ongoing support sessions with remote Clients.
oThe Closed number shows the amount of support sessions that were closed by remote Clients.
oThe Declined number shows the amount of support sessions (if it is more than one) that were rejected by remote Clients. If this number is zero, this element will not be displayed on the form.
Chat Board of the Chat Panel displays service messages. Chat with the Client is enabled in the Expert Main Form (Active Session Status).
Tabs:
oHome Tab. This tab opens the Expert Main Form (Pre-Session Status) from other windows when you are not connected to the Client.
oMy Account Tab. This tab opens the My Account Form which allows you to manage your FixMe.IT account.
oUnattended Clients Tab. This tab opens the Unattended Clients Form which allows you to manage your Unattended clients.
oSupport Tab. This tab opens the Support Form which allows you to contact FixMe.IT's support department.
oSign Out finishes work with the FixMe.IT application. The Expert Log In Form will appear.
Buttons and links:
oThe New Session button connects you to the Client using their Client ID. The[****]New Support session dialog will appear.
oThe Get Context Help button () opens context sensitive help that is related to the current context.
oVersion number shows the current version of your Techinline FixMe.IT application. You may see the change history when you press on this link.

 

See also:

Connecting to the Client

Finishing Work with the Application

Glossary.

 


Page url: http://www.techinline.com/Help/index.htm?expert_connection_window.html