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Glossary

Techinline Remote Desktop Client User Guide Techinline Remote Desktop Expert User Guide Print this Topic Previous pageReturn to chapter overview
Client - a remote computer of a user requiring technical support and whom the Expert is assisting during the support session. The Client does not require a Techinline FixMe.IT account to connect to the application.
Client application - the application module which the Client runs in order to connect to the Expert's support session.
Client Box - an area on the web page which the Client sees prior to a support session. The design of the Client Box can be edited by the Expert.
Client Desktop Application - a standalone program which does not require any installation and allows you to use the FixMe.IT application as the Client. Stand-alone Client Application is automatically deleted upon the completion of the remote session.
Client ID - a service generated 6-digit number which is used to identify the Client during their connection to the support session. The Client always receives a new Client ID which cannot be used for the second time to connect to an Expert's support session.
Client link - a link to the Client Application. By default, the Client runs the Client Application using the fixme.it link. However, in order to connect the Client to the customized Client Application, a special link must be used.
Client Page - a web page which the Client sees during the support session. The design of the Client Page can be edited by the Expert.
Communication Server - the application which works on the FixMe.IT server and provides communication between the Expert and the Client.
Expert - a user who offers technical support or any other form of assistance to the Client during the support session. The Expert must have a registered Techinline FixMe.IT account in order to run the support session.
Expert application - the application module which the Expert runs in order to start the support session.
Expert Desktop Application - a standalone program which does not require any installation and allows you to use the FixMe.IT application as the Expert. Stand-alone Expert Application is automatically deleted upon the completion of the remote session.
Expert License type - a pricing plan for the Expert's account. Techinline FixMe.IT is available in two different pricing plans: Unlimited License and Pay Per-Session License.
Remote Sessions Report - a report which keeps track of all remote sessions and provides information output on all sessions conducted.
Support session -  a period during which the Expert is connected to the FixMe.IT application. The session begins when the Expert logs into the application and ends when the Expert finishes working with the application. During a single session the Expert can connect to an unlimited number of Clients concurrently.

 


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