Techinline FixMe.IT offers the Expert an easy and fast way to connect to the remote user's computer in order to provide technical support or any other form of remote assistance to the Client. The application consists of three parts:
|▪||Expert Application - the application module which is run by the Expert in order to start the support session (a period during which the Expert is connected to the FixMe.IT application. The session starts when the Expert logs into the application and ends when the Expert finishes working with the application. During one session, the Expert can connect to several Clients sequentially, one by one.).|
|▪||Techinline Communication Server - the application which works on the FixMe.IT server and provides communication between the Expert and the Client.|
|▪||Client Application - the application module which the Client runs in order to connect to the Expert's support session.|
To work with Techinline FixMe.IT, the Client and the Expert are both required to have an Internet connection. Security and confidentiality of the remote connection are protected by the HTTPS protocol and the use of a one-time unique session key.
To get details about running the application for the Expert, see the topic Running the Application in the Expert User's Guide. To get details about running the application for the Client, see the topic Running the Application in the Client User’s Guide.