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Running the Application

Techinline Remote Desktop Client User Guide Techinline Remote Desktop Expert User Guide Print this Topic Previous pageReturn to chapter overviewNext page

In order to connect to the Expert's remote support session, you must run the Techinline FixMe.IT application as the Client.

To run the Techinline FixMe.IT application as the Client:

1.Open the https://fixme.it link in any browser.
2.Download and run the Client Application as described in Running Client Desktop Application
The Client Box (Pre-Session Status):  the Techinline service has been launched

The Client Box (Pre-Session Status):  the Techinline service has been launched

 

Note. If you already have the FixMe.IT application installed, you may double click on FixMe.IT Client desktop shortcut to run the Techinline FixMe.IT application a as a Client.

3.In the Client ID field, find your Client ID.
Your Client ID

Your Client ID

Note. The Client ID an application-generated 6-digit number which is used to identify you as the Client during your connection to the support session. You always receive a new Client ID which cannot be used for a second time to connect to an Expert's support session.

4.Provide your Client ID number to the Expert.

Note. A Client ID is valid for one hour. If a support session has not been started within one hour of generating the Client ID, the Client ID will become invalid.

5.When the Expert requests a connection, you will receive the following permission prompt:
The Expert's request for permission to access your computer

The Expert's request for permission to access your computer

To grant the Expert permission to connect to your machine and perform any FixMe.IT operations on your computer, click the Accept button.

Click Accept

Click Accept

 

Note. To reject the request, click the Cancel link. The connection will not be established.

Note. You must respond to the request (either accept or cancel it) within 5 minutes. After the 5-minute timeout, the connection will be automatically closed.

6.When the connection with the Expert is established, the Client Box (Active Session Status) will appear. You will receive the following message: "Welcome to the remote support session!"
The Client Box (Active Session Status):  a support session has been established

The Client Box (Active Session Status):  a support session has been established

During the running session, the Expert can perform any FixMe.IT operations without asking for your permission again. Learn what you can do during the support session.

See also:

Installing Client Application

Using Client Application

Sending the Client ID

Disconnecting from the Support Session

Allowing the Expert to View and Control your Desktop

Viewing and Controlling the Expert’s Remote Desktop

Interacting with the Expert via Chat

Transferring Content

Client User Interface

 


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