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Session Usage Report Section

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The Session Usage Report Section of the My Account Form allows you to keep track of all remote sessions and generate information output on all sessions conducted during a selected period of time.

The Session Usage Report Section consists of the following elements:

The Session Usage Report Section

The Session Usage Report Section

Session Usage Report Panel:
oThe Session type field allows you to choose the type of the session (Attended/Unattended), which will be included into the report.
oThe Date range field allows you to choose the date range of the report.
oThe Expert IP address field allows you to filter the sessions, which will be included into the report, by Expert IP Address.
oThe Client IP address field allows you to filter the sessions, which will be included into the report,  by Client IP Address.
oThe Client name field allows you to filter the sessions, which will be included into the report by Client Name.
oThe Show notes field allows you to choose whether or not the Notes of the session is included into the report.
oThe Report format field allows you to choose one of the possible report format (HTML,Excel,Word,PDF).
Tabs:
oHome Tab. When you are not connected to the Client, this tab opens the Expert Main Form (Pre-Session Status). During a support session, this tab opens the Expert Main Form (Active Session Status).
oMy Account Tab. This tab opens the My Account Form from other windows.
oUnattended Clients Tab. This tab opens the Unattended Clients Form which allows you to manage your Unattended clients.
oSupport Tab. This tab opens the Support Form which allows you to contact FixMe.IT's support department.
oSign Out finishes work with the FixMe.IT application. The Expert Log In Form will appear.
Buttons and links:
oThe New Session button connects you to the Client using their Client ID. The[****]New Support session dialog will appear.
oThe Get Context Help button () opens context sensitive help that is related to the current context.
oVersion number shows the current version of your Techinline FixMe.iT application. You may see the change history when you press on this link.

 


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