You may create detailed notes about each support session. The notes are then stored in your Session Usage Report.
To specify the support session notes during the support session:
|1.||Connect to the Client's computer and start the support session. The Expert Main Form (Active Session Status) will appear.|
The Expert Main Form (Active Session Status)
|2.||Click the Session Notes button (). The Support Connection Details Dialog will appear.|
The Support Connection Details Dialog
|3.||Enter the Client Name of the Client and Notes, then press the Save button.|
Note. When the Support Connection is removed from Connection List , you will no longer be able to modify support session details of the completed Support Connection details.