Navigation:  FixMe.IT Expert User’s Guide > Expert User Interface >

Support Form

Techinline Remote Desktop Client User Guide Techinline Remote Desktop Expert User Guide Print this Topic Previous pageReturn to chapter overviewNext page

The Support Form is available when you are logged in as the Expert to the Techinline FixMe.IT application, and may also be accessed during the support session.

In this form, you may contact the FixMe.IT support department.

The Support Form consists of the following elements:

The Support Form

The Support Form

Support Panel:
oThe Your Name field allows you to enter your name.
oThe Email field allows you to enter your email.
oThe Subject field allows you to enter the subject of your message.
oThe Message field allows you to enter your message.
Tabs:
oHome Tab. When you are not connected to the Client, this tab opens the Expert Main Form (Pre-Session Status). During a support session, this tab opens the Expert Main Form (Active Session Status).
oMy Account Tab. This tab opens the My Account Form which allows you to manage your FixMe.IT account.
oUnattended Clients Tab. This tab opens the Unattended Clients Form which allows you to manage your Unattended clients.
oSupport Tab. This tab opens the Support Form which allows you to contact FixMe.IT's support department.
oSign Out finishes work with the FixMe.IT application. The Expert Log In Form will appear.
Buttons and links:
oThe New Session button connects you to the Client using their Client ID. The[****]New Support session dialog will appear.
oThe Get Context Help button () opens context sensitive help that is related to the current context.
oVersion number shows the current version of your Techinline FixMe.IT application. You may see the change history when you press on this link.

 

See also:

Problem-solving

FAQ

Contact Us

Feedback

Glossary.

 

 


Page url: http://www.techinline.com/Help/index.htm?support_window.html