Please note that you will not be refunded upon switching to another License during the contract period. Your current account will remain active until the expiration date of the contract, and you will not be charged on the next scheduled billing date.
If you have purchased the yearly subscription and during this time-period (f.e. in a half a year) you have decided to switch to the Pay Per Session License, you will not be refunded the remaining time-period (in this case, 6 months). Upon the expiration of the yearly contract, the subscription will not be renewed and as a result, your FixMe.IT account will become inactive.
If you have sessions remaining in your balance and decide to switch to a Subscription License, you will not be refunded for the remaining sessions. Therefore, it is best to use all of the remaining sessions and then purchase a Subscription License.
To switch from the Pay Per-Session to the Subscription License:
|1.||Cancel your License by e-mailing FixMe.IT at firstname.lastname@example.org or directly through the payment system customer interface.|
To switch from the Subscription to the Pay Per-Session License: