The FixMe.IT Expert User's Guide is written for Experts - individuals who offer technical support or any other form of assistance to the Client, a remote computer of a user, via a browser and an Internet connection.
The aim of this Guide is to provide you with the complete and detailed instructions on how to work with Techinline FixMe.ITto make remote computer support easier and more affordable than ever before. Techinline FixMe.IT allows you to remotely view, diagnose, and resolve problems for anyone around the world, from anywhere in the world.
In this Expert User's Guide, you will find the following information:
|•||Getting Started - instructions on how to install/uninstall Techinline FixMe.IT for the Expert.|
|•||Performing FixMe.IT Operations - instructions on how to view and control the Client's remote desktop, allow the Client view and control your desktop, reboot the remote computer, transfer folders/files/text, and chat to the Client.|
|•||Customizing the Client Page - instructions on how to customize the template for the Client Page, change the appearance of the Client Box, and obtain the link to the customized Client Page.|
|•||Support - frequently asked questions encountered by users of Techinline FixMe.IT, solutions to potential problems which may arise while working with Techinline FixMe.IT, and contact details of the FixMe.IT Support Department.|